Where Policies and Politics Diverge

Abstract How citizens hold government accountable in democratic systems is one of the fundamental questions of political science and has long been of interest to scholars of public opinion. Accountability for the performance of government requires individuals to make accurate evaluations of the effects of policy decisions, and to trace responsibility for policy decisions to the appropriate politician or political party. In this paper, we study the question of democratic accountability in the context of the health insurance marketplaces established by the Affordable Care Act. Not surprisingly, how citizens evaluate the state of the world and locate responsibility has less to do with marketplace performance, and much more to do with political allegiance. However, we theorize and find evidence that supports two substantial exceptions to the overwhelming role of partisan identification: Both political independents and those with personal policy experience are capable of linking objective conditions with broader political assessments. These findings have important implications for our understanding of democratic accountability and for the design of public policies in a federal system.