Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived us...

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Veröffentlicht in:Information systems management 2016-01, Vol.33 (2), p.124-140
Hauptverfasser: Carter, Lemuria, Weerakkody, Vishanth, Phillips, Brandis, Dwivedi, Yogesh K.
Format: Artikel
Sprache:eng
Schlagworte:
Comparative research
Cultural factors
e-government
Electronic government
Government services
Governments
Information systems
Internet
IT diffusion and adoption
Least squares method
Management
Online
Perception
Technology adoption
user acceptance of IT
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Zusammenfassung:This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.
ISSN:1058-0530
1934-8703
DOI:10.1080/10580530.2016.1155948