QUALITY MANAGEMENT FOR SERVICES: ISSUES IN USING CUSTOMER INPUT

QUALITY MANAGEMENT FOR SERVICES: ISSUES IN USING CUSTOMER INPUT

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Veröffentlicht in:Quality engineering 1995-01, Vol.7 (3), p.551-566
Hauptverfasser: DREW, JAMES H., CASTROGIOVANNI, CARL A.
Format: Artikel
Sprache:eng
Schlagworte:
Benchmarking
Regression models
Sample surveys
Structural equations
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CASTROGIOVANNI, CARL A.
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doi_str_mv 10.1080/08982119508918803
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source Taylor & Francis Journals Complete
subjects Benchmarking
Regression models
Sample surveys
Structural equations
title QUALITY MANAGEMENT FOR SERVICES: ISSUES IN USING CUSTOMER INPUT
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