Total quality groups in business: Opportunities and challenges for specialists in group work

Total Quality is an approach for applying group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in businesses.

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	The Journal for specialists in group work 1994-11, Vol.19 (4), p.217-226
Hauptverfasser:	Smaby, Marlowe H., Peterson, Terrance L., Hovland, Jane
Format:	Artikel
Sprache:	eng
Schlagworte:	Business Consumer Economics Cooperative Learning Group Discussion Group Dynamics Interpersonal Communication Organizational Communication Problem Solving Quality Assurance Quality Circles Quality Control Social Influences
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	Total Quality is an approach for applying group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in businesses.
ISSN:	0193-3922 1549-6295
DOI:	10.1080/01933929408414367