An integrated ISM fuzzy MICMAC approach for modelling the supply chain knowledge flow enablers

The aim of this study is to identify supply chain knowledge flow enablers (SCKFEs) to inspect interrelationships among these enablers and classify these enablers into driving power and dependence power using an integrated interpretive structural modelling (ISM) and fuzzy Matriced Impacts Croisés Multiplication Appliquée á un Classement (MICMAC) methodology. While the ISM methodology analyses the interactions among the SCKFEs, fuzzy MICMAC analysis is employed to obtain insights into the dependencies among the SCKFEs. A total of 34 SCKFEs were identified through the literature review and expert opinion. As an example, an Indian manufacturing organisation is selected that is willing to adopt the successful knowledge flow for improving supply chain (SC) performance to overcome the intense competition among the SC versus SC. The research shows SCKFEs having high driving power and low dependence have strategic importance because of their driving nature, while the SCKFEs having high dependence and low driving power are more performance orientated. Therefore, it is the responsibility of SC executives to address the high driving power SCKFEs for the enhancement of SC performance. This categorisation provides a useful tool to top management to differentiate between independent and dependent SCKFEs and their mutual relationships, helping them focus on those key SCKFEs that are most significant. This gives a clear picture to SC practitioners and decision-makers about number of SCKFEs, interrelationship and dependencies existing among them.