Boundary crossing, internships, and the hospitality & tourism talent pipeline

Given the current recruitment and retention landscape in the hospitality and tourism (H&T) industry due in part to unfavorable impressions of work in the industry and the post-pandemic exodus, hospitality and tourism management (HTM) students and interns are in high demand across the services in...

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Veröffentlicht in:The journal of hospitality, leisure, sport & tourism education leisure, sport & tourism education, 2023-11, Vol.33, p.100441, Article 100441
Hauptverfasser: Mejia, Cynthia, Wickey-Byrd, Jessica
Format: Artikel
Sprache:eng
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Zusammenfassung:Given the current recruitment and retention landscape in the hospitality and tourism (H&T) industry due in part to unfavorable impressions of work in the industry and the post-pandemic exodus, hospitality and tourism management (HTM) students and interns are in high demand across the services industries in general. To address recruitment gaps while building a long-term talent pipeline, we propose a novel way to understand the knowledge transfer work that occurs for students during an internship. Boundary crossing provides an industry-focused theoretical perspective for designing, supporting, and valuing the cognitive processes that individuals undergo while interning at a H&T organization. [Display omitted]
ISSN:1473-8376
1473-8376
DOI:10.1016/j.jhlste.2023.100441