Investigating the strategic IT alignment process with a dynamic capabilities view: A multiple case study

In the turbulent business environments brought about by the digital age, strategic IT alignment remains at the forefront of managers’ concerns, raising important issues for researchers. One of these issues is to further understand how firms enact their IT alignment processes and what IT and non-IT capabilities are required to support these processes. To understand this issue, we conducted four case studies in small and medium-sized enterprises (SMEs). Anchored in a dynamic capability-based view, our findings unveil how three 2nd-order, six 1st-order dynamic IT alignment capabilities, and other IT and non-IT capabilities coherently interact to support the firm's business objectives.