Attributes influencing peer-to-peer accommodation performance: Classification and the future pathways

This study identifies attributes influencing Peer-to-Peer (P2P) accommodation performance before and after COVID-19. It systematically reviewed the literature on factors determining P2P profitability and competitiveness. The review involved 117 papers published before and 126 papers after the COVID-19 pandemic, from 2009 to 2023. Customer satisfaction was among the most studied themes across the pre- and post-pandemic literature. Specifically, 10 pre-pandemic key attributes from a value co-creation perspective, and 14 post-pandemic key attributes falling within a social systems framework were identified. Hosts’ focus on creating positive, hygienic, memorable experiences and guest trust in the platforms has become paramount since COVID-19. This research is the first to aggregate and compare the performance-related attributes from pre- and post-pandemic research. It contributes to theory by providing guidelines for further studies and offers implications to help practitioners analyze business performance, facilitating the sustainable development of this sector. •This study aggregated and compared performance-related attributes before and after the pandemic.•Pre-pandemic attributes identified included hosts' professionalism, price value, authenticity, individualism and amenities.•Post-pandemic attributes identified included perceived risks, customer trust, corporate social responsibility, international collaboration, and technology adoption.•Creating positive, hygienic, memorable experiences and guest trust in platforms became paramount.