Disentangling organizational commitment in hospitality industry: The roles of empowerment, enrichment, satisfaction and gender

[Display omitted] •Worker Empowerment facilitates the implementation of enrichment strategies and the organizational commitment of the staff.•Implementing enrichment strategies enhances job satisfaction and the employees’ organizational commitment.•Job enrichment mediates the relationships between empowerment and both satisfaction and organizational commitment.•Job satisfaction mediates the relationship between implementing enrichment strategies and organizational commitment.•Gender moderates the relationship between implementing enrichment strategies and the workers’ organizational commitment. This Paper identifies how the motivational strategies of empowerment and enrichment affect on the organizational commitment of hotel staff, and how the job satisfaction mediates in these relationships. We applied a Structural Equations Modeling to a sample of 257 front line hotel employees from Madrid, of which 144 were men and 113 were women. Our results provide evidence about several contributions: first, employees empowerment significantly grows job enrichment and organizational commitment; second, job enrichment increase workers’ satisfaction and commitment; third, job satisfaction enhances organizational commitment; fourth, job enrichment plays a mediating role between empowerment and both satisfaction and organizational commitment; fifth, satisfaction mediates between enrichment and commitment; finally, gender moderates the relationship between enrichment and commitment.