Organizational maturity for co-creation: Towards a multi-attribute decision support model for public organizations

The paper conceptualizes a multi-attribute decision support model for the assessment of organizational maturity for co-creation, specifically for public organizations. This is achieved on the basis of a systematic literature review (i.e. content analysis) and analysis of two European case studies of promising collaborative practices (from UK and Slovenia). The co-creation drivers and barriers elicited from these two sources are integrated in a decision support model, thus setting the layout of a multi-attribute decision support model for the assessment of organizational maturity for co-creation. The final model conceptualized here consists of 25 attributes or criteria grouped into three categories: organization capacity, staff capacity, and a wider political and normative context in which public organizations act. •The article takes a pioneer step in conceptualizing a model for the assessment of organizational maturity for co-creation.•A decision support model is built based on the results gathered with content analysis of selected papers and two case studies.•The features that public organizations need to have to be successful in co-creation are systematically summarized.