A novel interval neutrosophic-based group decision-making approach for sustainable development assessment in the computer manufacturing industry

Long-term development in computer manufacturing is crucial to satisfying the demands for the software and hardware needed for artificial intelligence (AI) computation. However, the computer manufacturing sector is highly energy-intensive and resource-consuming, making company sustainability an issue. The framework developed in this study incorporates 15 sustainability criteria focusing predominantly on the economy, society, environment, and risk perspectives. A novel hybrid approach that integrates the ISVTNN (interval single-valued trapezoidal neutrosophic number), DEMATEL (decision-making trial and evaluation laboratory), and PGRA (probability-based grey relational analysis) techniques is proposed. This approach is applied to evaluate the interdependent weights of the criteria for a comprehensive calculation of the performance of the evaluated companies based on probabilities. The inclusion of ISVTNNs allows not only for the broader consideration of information uncertainty but also for more effective integration of experts’ judgments. To verify the robustness of the proposed model, three sensitivity analyses were conducted. The results show no significant changes in the rankings of the evaluated companies, demonstrating the stability and reliability of the model. The proposed framework and methodology can serve as the foundation for assessing the sustainable performance of companies in the electronics manufacturing industry. This study indirectly strengthens the backbone of the AI system, by improving sustainability assessment in the computer manufacturing sector (which is integral to the foundation for AI computation). In the AI-driven era, it can be expected that hardware demands will skyrocket, making sustainable manufacturing the linchpin for long-term operational success, resilience, and industry growth. •Developed a novel group decision-making approach for assessing corporate sustainability performance.•Integrated ISVTNN to measure uncertainty and effectively amalgamate expert opinions.•The proposed ISVTNN PGRA retains fuzziness, calculating through probabilistic means.•Demonstrated approach efficacy across six electronics manufacturing enterprises.•Sensitivity analysis underscores the approach's robustness.