Yes, I am afraid of the sharks and also wild lions!: A multitask framework for enhancing dialogue generation via knowledge and emotion grounding

Current end-to-end neural conversation models inherently lack the capability to generate coherently engaging responses. Efforts to boost informativeness have an adversarial effect on emotional and factual accuracy, as validated by several sequence-based models. While these issues can be alleviated by access to emotion labels and background knowledge, there is no guarantee of relevance and informativeness in the generated responses. In real dialogue corpus, informative words like named entities, and words that carry specific emotions can often be infrequent and hard to model, and one primary challenge of the dialogue system is how to promote the model’s capability of generating high-quality responses with those informative words. Furthermore, earlier approaches depended on straightforward concatenation techniques that lacked robust representation capabilities in order to account for human emotions. To address this problem, we propose a novel multitask hierarchical encoder–decoder model, which can enhance the multi-turn dialogue response generation by incorporating external textual knowledge and relevant emotions. Experimental results on a benchmark dataset indicate that our model is superior over competitive baselines concerning both automatic and human evaluation. •We present EmoNerHRED-KbAttn, a novel multitask framework for dialogue generation.•In addition to the task-specific losses, we utilize consistency and focal loss.•We show through extensive evaluation that our proposed model outperforms baselines.