Environmental performance: Quality, measurement and improvement

Environmental management is becoming a key business management concern. Effective management requires appropriate and timely data on which decisions can be based. In addition, there is increasing pressure to provide reports on the environmental probity of companies. This requires objective, factual data. This paper considers this aspect from the perspective of the quality of environmental performance. Measurement techniques are outlined and their use in on‐going performance appraisal and monitoring to show improvements is discussed. Potential pitfalls in taking reported environmental performance claims at their face value are also considered.