Mentoring in practice : Rebuilding dialogue with mentees stories

The voluntary and community sector (VCS) is a key player in the support of prisoners and ex-prisoners in the English and Welsh criminal justice system. Organisational learning and innovation is urgently required in this sector to adapt to the current political and economic environment. The chapter describes exploratory efforts to introduce participatory methods drawn from Change Laboratory Methods and Clinics of Activity within a local VCS organisation that would help (re)build dialogue between stakeholders with the aim of promoting organisational learning and innovation. The intervention comprised an ethnographic phase of observing the staff, interviews with 19 key stakeholders, and a final developmental workshop with the staff. The analysis of these data by the researcher (first author) provided insight into the experience of mentors working in the voluntary sector as well as providing a trigger for dialogue in a subsequent workshop that used these data to establish dialogue between staff. These served as dialogical artefacts, introducing micro-dramas in the form of selected user stories. These dialogical artefacts triggered diverse reactions and analyses by the various participants, highlighting different elements than those anticipated by the researcher. We discuss the different readings of our research data by the researcher and staff members, presenting these two contrasting perspectives, and the implications this has for workplace development methods.