RELATIONSHIP BETWEEN MANAGEMENT, SERVICE MANAGEMENT AND STAKEHOLDERS: A THEORETICAL FRAMEWORK

Management is an activity that is used to organize everything well, so that activities can be carried out effectively and efficiently. In this modern era, management theory experienced significant changes in scientific development. Management experts from time to time such as Peter Ferdinand Drucker, Richard L. Daft, Ricky W. Griffin, Frances Hesselbein, Christian Grönroos, Patricia M. Doney, Joseph P. Cannon, R. Edward Freeman, Andrew Campbell, Max BE Clarkson, Michael Dooms has formulated management theory and trade and its relation to other theories. The cornerstone of the theory of management and its relationship with other theories such as services and stakeholders is highly needed as a theoretical framework for researchers in the field of management. Management theory is a set of constructs or concepts, definitions, and propositions that function to see phenomena systematically, through the specification of relationships between other theory, so that it can be useful to explain and predict phenomena.