Healthcare services quality in the rural health centers and its impact on Nigeria citizens

Empowering patients and understanding their views should be central to activities at the Primary Health Care Level. This is because community cooperation and involvement is a high priority of the primary Health Care. This study, based on administered questionnaire to users of primary Health Care examines Patients/ Users view of quality of care at the primary level in other to assist care providers to be more responsive to patients needs and, hence, deliver better quality of care. The study employed an additive compensatory model to integrate and stratify respondent’s responses and then subsequently correlate key service quality attribute to determine association. The findings suggest the need to emphasize ‘empathy’ for care providers and the provision of a reasonable level of physical facilities to encourage care seekers/ users to place ‘faith’ in primary facilities and hence capacity utilization at the primary level facilities.