Optymizacja jako wzorzec kształtowania pytań w rozmowie instytucjonalnej (na przykładzie relacji lekarz–pacjent i urzędnik−klient)

The analysis is concerned with optimization pattern applied in modeling answers ininstitutional communication. The pattern ensures that an affirmative answer to a closedquestion confirms a positive and optimistic scenario of events. The analyzed examplesof interviews coming from institutional discourse (medical and public services ones) showin what way optimization is realized and how it becomes not only a pattern modellingthe discourse but also an instrument of construing interpersonal relations. The pattern isparticularly striking in the context of the Polish culture, which prefers the script of complainingrather than affirmation.