Jakość i efektywność w administracji samorządowej - podejście metodologiczne

Requirements imposed on public administration make it necessary to use more perfect tools to assure its efficient functioning. The methodology of measuring the quality and efficiency in the local government administration is a creative synthesis of theory of the economy, administration and the phraseology as well. It is necessary to define a lot of aspects connected with the aims of public administration and to introduce variables which can be used in empirical investigations at offices of the local government administration. This article deals with the ways of measuring organizational effectiveness of the local departments and with the measurement of the quality of the public services concerning requirements of the quality management system. The possibility of using methods of measuring the efficiency of allocation of resources, scale efficiency and technical effectiveness was shown. The efficiency and quality of the local departments was compared. Presented methods of the measurement make it possible to check the results how the local government administration functions, however they may also be implemented in the central level of administration.