Management by Business Process: A Managerial Perspective of People, Process, and Technology

Chapter 1 - Introduction to the administrative approach to process management -- Chapter 2 - Discerning between functional management and business process management -- Chapter 3 - Management by Business Process Technical Vocabulary -- Chapter 4 - Ontologies and Techniques for Business Process Specification -- Chapter 5 - Approach to Management by Business Process (MBP) -- Chapter 6 - Process management and the attractiveness of jobs -- Chapter 7 - Technologies in support of management by business processes -- Chapter 8 - The role of professionals and the area of management by processes -- Chapter 9 - Organization as a business process -- Chapter 10 - Impact of the Management by Business Processes in the structural variables of the organization -- Chapter 11 - Maturity models for business process analysis -- Chapter 12 - Other demands of the business environment that drive the adoption of the MBP approach -- Chapter 13 – New technologies and new business demands in the MBP context.