Essential Management Skills for Pharmacy and Business Managers

As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care. Managing Professionals Scenario Introduction Definitions Attributes of a Professional Needs of a Professional Leadership Style Techniques for Managing Professionals Dealing with Performance Issues Revisiting the Scenario References Management Theories Introduction Classical Management Approach Scientific Management Administrative Management Weber’s Theory of Bureaucracy Behavioral Management Approach Hawthorne Studies Maslow’s Motivation Theory McGregor’s Theory X and Theory Y Management Science Theory Organizational Environment Theory Open and Closed Systems Theories Contingency Theory References Managing a Pharmacy Scenario Introduction Definitions Management Styles Types of Managers Traditional Roles of a Manager Planning Organizing Directing Coordinating Controlling Management Skills Technical and Professional Skills Conceptual and Intellectual Skills Ethical Skills Human Resource Skills Pharmacy Manag