Privacy Explanations - A Means to End-User Trust
Software systems are ubiquitous, and their use is ingrained in our everyday lives. They enable us to get in touch with people quickly and easily, support us in gathering information, and help us perform our daily tasks. In return, we provide these systems with a large amount of personal information,...
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Zusammenfassung: | Software systems are ubiquitous, and their use is ingrained in our everyday
lives. They enable us to get in touch with people quickly and easily, support
us in gathering information, and help us perform our daily tasks. In return, we
provide these systems with a large amount of personal information, often
unaware that this is jeopardizing our privacy. End users are typically unaware
of what data is collected, for what purpose, who has access to it, and where
and how it is stored. To address this issue, we looked into how explainability
might help to tackle this problem. We created privacy explanations that aim to
help to clarify to end users why and for what purposes specific data is
required. We asked end users about privacy explanations in a survey and found
that the majority of respondents (91.6 \%) are generally interested in
receiving privacy explanations. Our findings reveal that privacy explanations
can be an important step towards increasing trust in software systems and can
increase the privacy awareness of end users. These findings are a significant
step in developing privacy-aware systems and incorporating usable privacy
features into them, assisting users in protecting their privacy. |
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DOI: | 10.48550/arxiv.2210.09706 |