A review of quality frameworks in information systems
Quality is a multidimensional concept that has different meanings in different contexts and perspectives. In the domain of Information system, quality is often understood as the result of an IS development process and as the quality of an IS product. Many models and frameworks have been proposed for...
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Zusammenfassung: | Quality is a multidimensional concept that has different meanings in
different contexts and perspectives. In the domain of Information system,
quality is often understood as the result of an IS development process and as
the quality of an IS product. Many models and frameworks have been proposed for
evaluating IS quality. However, as yet there is not a commonly accepted
framework or standard of IS quality. Typically, researchers propose a set of
characteristics, so-called quality factors contributing to the quality of IS.
Different stakeholders perspectives are resulting in multiple definitions of
quality factors of IS. For instance, some approaches are based on the IS
delivery process for the selection of quality factors; while some other
approaches do not clearly explain the rationale of their selection. Moreover,
often relations or impacts among selected quality factors are not taken into
account. Quality aspects of information are frequently considered isolated from
IS quality. The impact of IS quality on information quality seems to be
neglected in most approaches. Our research aims to incorporate these levels, by
which we propose an IS quality framework based on IS architecture. Considering
user and IS developers perspectives, different quality factors are identified
for various abstraction levels. Besides, the presentation on impacts among
different quality factors helps to retrieve the root cause of IS defects. Thus,
our framework provides a systematic view on quality of information and IS. |
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DOI: | 10.48550/arxiv.1706.03030 |