Apports des d\'emarches d'inspection et des tests d'usage dans l'\'evaluation de l'accessibilit\'e de E-services

Dans Actes du congr\`es ERGO IA'2006 - ERGO'IA : L'humain comme facteur de performance des syst\`emes complexes, Biarritz : France (2006) This article proposes to describe and compare the contributions of various techniques of evaluation of the accessibility of E-services carried out starting from (i) methods of inspection (on the basis of traditional ergonomic criteria and accessibility) and (ii) of tests of use. It show that these are the latter which show the best rate of identification of the problems of uses for the poeple with disabilities