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Customer-centric knowledge management concepts and applications
Veröffentlicht 2012Inhaltsangabe: “… The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. …”
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URL des Erstveröffentlichers
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