Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth
Automate your customer success efforts to reduce churn and increase profits. In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book...
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Ascent Audio
2024
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| Ausgabe: | [First edition]. |
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| 245 | 1 | 0 | |a Digital customer success |b why the next frontier of CS is digital and how you can leverage it to drive durable growth |c Nick Mehta, Kellie Capote ; foreword by Christina Kosmowski |
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| 520 | |a Automate your customer success efforts to reduce churn and increase profits. In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager. The authors provide a detailed "How-To" guide to Digital customer success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: explanations of the ideal organizational structures to enable digital customer success management; case studies and examples from real companies blazing new trails in customer success; and critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient. | ||
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| edition | [First edition]. |
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| spelling | Mehta, Nick 1977- VerfasserIn aut Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote ; foreword by Christina Kosmowski [First edition]. [Place of publication not identified] Ascent Audio 2024 1 online resource (1 sound file (6 hr., 58 min.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from title details screen (O'Reilly, viewed August 13, 2024) Automate your customer success efforts to reduce churn and increase profits. In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager. The authors provide a detailed "How-To" guide to Digital customer success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: explanations of the ideal organizational structures to enable digital customer success management; case studies and examples from real companies blazing new trails in customer success; and critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient. Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle Audiobooks Livres audio Capote, Kellie VerfasserIn aut Kosmowski, Christina MitwirkendeR ctb Schnaubelt, Teri ErzählerIn nrt TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9781663736499/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Mehta, Nick 1977- Capote, Kellie Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle Audiobooks Livres audio |
| title | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| title_auth | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| title_exact_search | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| title_full | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote ; foreword by Christina Kosmowski |
| title_fullStr | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote ; foreword by Christina Kosmowski |
| title_full_unstemmed | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote ; foreword by Christina Kosmowski |
| title_short | Digital customer success |
| title_sort | digital customer success why the next frontier of cs is digital and how you can leverage it to drive durable growth |
| title_sub | why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| topic | Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle Audiobooks Livres audio |
| topic_facet | Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle Audiobooks Livres audio |
| url | https://learning.oreilly.com/library/view/-/9781663736499/?ar |
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