STRATEGIC LISTENING how managers, employees, and organizations can become better at listening
Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers,...
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2023
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| 520 | |a Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization's strategic listening? | ||
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| spelling | Heide, Mats VerfasserIn aut STRATEGIC LISTENING how managers, employees, and organizations can become better at listening [Erscheinungsort nicht ermittelbar] PRODUCTIVITY PRESS 2023 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization's strategic listening? Communication in organizations Communication in management Listening Communication dans les organisations Communication en gestion Écoute (Psychologie) BUSINESS & ECONOMICS / Leadership BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Human Resources & Personnel Management 1032537671 Erscheint auch als Druck-Ausgabe 1032537671 TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9781000997248/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Heide, Mats STRATEGIC LISTENING how managers, employees, and organizations can become better at listening Communication in organizations Communication in management Listening Communication dans les organisations Communication en gestion Écoute (Psychologie) BUSINESS & ECONOMICS / Leadership BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Human Resources & Personnel Management |
| title | STRATEGIC LISTENING how managers, employees, and organizations can become better at listening |
| title_auth | STRATEGIC LISTENING how managers, employees, and organizations can become better at listening |
| title_exact_search | STRATEGIC LISTENING how managers, employees, and organizations can become better at listening |
| title_full | STRATEGIC LISTENING how managers, employees, and organizations can become better at listening |
| title_fullStr | STRATEGIC LISTENING how managers, employees, and organizations can become better at listening |
| title_full_unstemmed | STRATEGIC LISTENING how managers, employees, and organizations can become better at listening |
| title_short | STRATEGIC LISTENING |
| title_sort | strategic listening how managers employees and organizations can become better at listening |
| title_sub | how managers, employees, and organizations can become better at listening |
| topic | Communication in organizations Communication in management Listening Communication dans les organisations Communication en gestion Écoute (Psychologie) BUSINESS & ECONOMICS / Leadership BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Human Resources & Personnel Management |
| topic_facet | Communication in organizations Communication in management Listening Communication dans les organisations Communication en gestion Écoute (Psychologie) BUSINESS & ECONOMICS / Leadership BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Human Resources & Personnel Management |
| url | https://learning.oreilly.com/library/view/-/9781000997248/?ar |
| work_keys_str_mv | AT heidemats strategiclisteninghowmanagersemployeesandorganizationscanbecomebetteratlistening |