Body language in customer service
Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body lan...
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| Sprache: | English |
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Assemble You
2023
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| Ausgabe: | [First edition]. |
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| 520 | |a Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. It's often not what you say but how it's said that has the most impact and the greatest lasting effect on a customer. In this track, we'll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it's so important to take into account. Learning Objectives Identify the relevance of body language in customer service Examine how you can use better body language to improve your ability to deal with customers face-to-face Establish why it's so important to take non-verbal communication into account in customer service roles. | ||
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| spelling | Body language in customer service Assemble You [First edition]. [Place of publication not identified] Assemble You 2023 1 online resource (1 audio file (10 min.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from title details screen (O'Reilly, viewed April 4, 2023) Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. It's often not what you say but how it's said that has the most impact and the greatest lasting effect on a customer. In this track, we'll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it's so important to take into account. Learning Objectives Identify the relevance of body language in customer service Examine how you can use better body language to improve your ability to deal with customers face-to-face Establish why it's so important to take non-verbal communication into account in customer service roles. Customer services Service à la clientèle Audiobooks Livres audio Assemble You, MitwirkendeR ctb TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/125097AYPOD/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
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| title | Body language in customer service |
| title_auth | Body language in customer service |
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| title_full | Body language in customer service Assemble You |
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| title_full_unstemmed | Body language in customer service Assemble You |
| title_short | Body language in customer service |
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| topic | Customer services Service à la clientèle Audiobooks Livres audio |
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