The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging
"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences....
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| Format: | Elektronisch E-Book |
| Sprache: | English |
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[2020]
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| spelling | Michelli, Joseph A. 1960- VerfasserIn aut The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging Joseph A. Michelli New York McGraw-Hill [2020] 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Description based on print version record and CIP data provided by publisher "New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"-- Airbnb (Firm) Influence Hospitality industry Disruptive technologies Success in business Peer-to-peer travel Airbnb (Firm) Accueil (Tourisme) Technologie de rupture Succès dans les affaires Tourisme participatif Influence (Literary, artistic, etc.) 9781260455441 Erscheint auch als Druck-Ausgabe 9781260455441 TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9781260455458/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Michelli, Joseph A. 1960- The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging Airbnb (Firm) Influence Hospitality industry Disruptive technologies Success in business Peer-to-peer travel Airbnb (Firm) Accueil (Tourisme) Technologie de rupture Succès dans les affaires Tourisme participatif Influence (Literary, artistic, etc.) |
| title | The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging |
| title_auth | The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging |
| title_exact_search | The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging |
| title_full | The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging Joseph A. Michelli |
| title_fullStr | The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging Joseph A. Michelli |
| title_full_unstemmed | The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging Joseph A. Michelli |
| title_short | The Airbnb way |
| title_sort | airbnb way 5 leadership lessons for igniting growth through loyalty community and belonging |
| title_sub | 5 leadership lessons for igniting growth through loyalty, community, and belonging |
| topic | Airbnb (Firm) Influence Hospitality industry Disruptive technologies Success in business Peer-to-peer travel Airbnb (Firm) Accueil (Tourisme) Technologie de rupture Succès dans les affaires Tourisme participatif Influence (Literary, artistic, etc.) |
| topic_facet | Airbnb (Firm) Influence Hospitality industry Disruptive technologies Success in business Peer-to-peer travel Airbnb (Firm) Accueil (Tourisme) Technologie de rupture Succès dans les affaires Tourisme participatif Influence (Literary, artistic, etc.) |
| url | https://learning.oreilly.com/library/view/-/9781260455458/?ar |
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