What customers crave how to create relevant and memorable experiences at every touchpoint
What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your...
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| Format: | Elektronisch E-Book |
| Sprache: | English |
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AMACOM, American Management Association
[2017]
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| spelling | Webb, Nicholas J. 1958- VerfasserIn aut What customers crave how to create relevant and memorable experiences at every touchpoint Nicholas J. Webb New York AMACOM, American Management Association [2017] 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes index. - Includes bibliographical references and index. - Description based on print version record What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success. Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers. Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9780814437827/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Webb, Nicholas J. 1958- What customers crave how to create relevant and memorable experiences at every touchpoint Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| title | What customers crave how to create relevant and memorable experiences at every touchpoint |
| title_auth | What customers crave how to create relevant and memorable experiences at every touchpoint |
| title_exact_search | What customers crave how to create relevant and memorable experiences at every touchpoint |
| title_full | What customers crave how to create relevant and memorable experiences at every touchpoint Nicholas J. Webb |
| title_fullStr | What customers crave how to create relevant and memorable experiences at every touchpoint Nicholas J. Webb |
| title_full_unstemmed | What customers crave how to create relevant and memorable experiences at every touchpoint Nicholas J. Webb |
| title_short | What customers crave |
| title_sort | what customers crave how to create relevant and memorable experiences at every touchpoint |
| title_sub | how to create relevant and memorable experiences at every touchpoint |
| topic | Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| topic_facet | Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| url | https://learning.oreilly.com/library/view/-/9780814437827/?ar |
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