Driven to delight delivering world-class customer experience the Mercedes-Benz way

Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel yo...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Michelli, Joseph A. 1960- (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	New York McGraw-Hill [2016]
Schlagworte:	DaimlerChrysler Mercedes automobiles Automobile industry and trade > Management > Germany Automobile industry and trade > Customer services > Germany Mercedes (Automobiles) Automobiles ; Industrie et commerce ; Allemagne ; Gestion Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne Automobile industry and trade ; Customer services Automobile industry and trade ; Management Germany
Online-Zugang:	lizenzpflichtig
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