Driven to delight delivering world-class customer experience the Mercedes-Benz way
Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel yo...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
McGraw-Hill
[2016]
|
| Schlagworte: | |
| Online-Zugang: | lizenzpflichtig |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
MARC
| LEADER | 00000cam a22000002 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-047394552 | ||
| 003 | DE-627-1 | ||
| 005 | 20240228120011.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2016 xx |||||o 00| ||eng c | ||
| 020 | |a 9780071812276 |c electronic bk. |9 978-0-07-181227-6 | ||
| 020 | |a 007181227X |c electronic bk. |9 0-07-181227-X | ||
| 035 | |a (DE-627-1)047394552 | ||
| 035 | |a (DE-599)KEP047394552 | ||
| 035 | |a (ORHE)9780071812276 | ||
| 035 | |a (DE-627-1)047394552 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 082 | 0 | |a 658 |2 23 | |
| 100 | 1 | |a Michelli, Joseph A. |d 1960- |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a Driven to delight |b delivering world-class customer experience the Mercedes-Benz way |c Joseph Michelli |
| 264 | 1 | |a New York |b McGraw-Hill |c [2016] | |
| 300 | |a 1 online resource | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index. - Print version record | ||
| 520 | |a Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. -- | ||
| 610 | 1 | 0 | |a DaimlerChrysler |
| 650 | 0 | |a Mercedes automobiles | |
| 650 | 0 | |a Automobile industry and trade |x Management |z Germany | |
| 650 | 0 | |a Automobile industry and trade |x Customer services |z Germany | |
| 650 | 4 | |a DaimlerChrysler | |
| 650 | 4 | |a Mercedes (Automobiles) | |
| 650 | 4 | |a Automobiles ; Industrie et commerce ; Allemagne ; Gestion | |
| 650 | 4 | |a Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne | |
| 650 | 4 | |a Automobile industry and trade ; Customer services | |
| 650 | 4 | |a Automobile industry and trade ; Management | |
| 650 | 4 | |a Mercedes automobiles | |
| 650 | 4 | |a Germany | |
| 776 | 1 | |z 9780071806305 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9780071806305 |
| 856 | 4 | 0 | |l TUM01 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9780071812276/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-047394552 |
|---|---|
| _version_ | 1818767350677110784 |
| adam_text | |
| any_adam_object | |
| author | Michelli, Joseph A. 1960- |
| author_facet | Michelli, Joseph A. 1960- |
| author_role | aut |
| author_sort | Michelli, Joseph A. 1960- |
| author_variant | j a m ja jam |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)047394552 (DE-599)KEP047394552 (ORHE)9780071812276 |
| dewey-full | 658 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02269cam a22005172 4500</leader><controlfield tag="001">ZDB-30-ORH-047394552</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228120011.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2016 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780071812276</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-07-181227-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">007181227X</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-07-181227-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047394552</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP047394552</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9780071812276</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047394552</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Michelli, Joseph A.</subfield><subfield code="d">1960-</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Driven to delight</subfield><subfield code="b">delivering world-class customer experience the Mercedes-Benz way</subfield><subfield code="c">Joseph Michelli</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">[2016]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index. - Print version record</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --</subfield></datafield><datafield tag="610" ind1="1" ind2="0"><subfield code="a">DaimlerChrysler</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Mercedes automobiles</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Automobile industry and trade</subfield><subfield code="x">Management</subfield><subfield code="z">Germany</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Automobile industry and trade</subfield><subfield code="x">Customer services</subfield><subfield code="z">Germany</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">DaimlerChrysler</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Mercedes (Automobiles)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Automobiles ; Industrie et commerce ; Allemagne ; Gestion</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Automobile industry and trade ; Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Automobile industry and trade ; Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Mercedes automobiles</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Germany</subfield></datafield><datafield tag="776" ind1="1" ind2=" "><subfield code="z">9780071806305</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9780071806305</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">TUM01</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9780071812276/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-047394552 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-18T08:48:29Z |
| institution | BVB |
| isbn | 9780071812276 007181227X |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 online resource |
| psigel | ZDB-30-ORH |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Michelli, Joseph A. 1960- VerfasserIn aut Driven to delight delivering world-class customer experience the Mercedes-Benz way Joseph Michelli New York McGraw-Hill [2016] 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Print version record Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. -- DaimlerChrysler Mercedes automobiles Automobile industry and trade Management Germany Automobile industry and trade Customer services Germany Mercedes (Automobiles) Automobiles ; Industrie et commerce ; Allemagne ; Gestion Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne Automobile industry and trade ; Customer services Automobile industry and trade ; Management Germany 9780071806305 Erscheint auch als Druck-Ausgabe 9780071806305 TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9780071812276/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Michelli, Joseph A. 1960- Driven to delight delivering world-class customer experience the Mercedes-Benz way DaimlerChrysler Mercedes automobiles Automobile industry and trade Management Germany Automobile industry and trade Customer services Germany Mercedes (Automobiles) Automobiles ; Industrie et commerce ; Allemagne ; Gestion Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne Automobile industry and trade ; Customer services Automobile industry and trade ; Management Germany |
| title | Driven to delight delivering world-class customer experience the Mercedes-Benz way |
| title_auth | Driven to delight delivering world-class customer experience the Mercedes-Benz way |
| title_exact_search | Driven to delight delivering world-class customer experience the Mercedes-Benz way |
| title_full | Driven to delight delivering world-class customer experience the Mercedes-Benz way Joseph Michelli |
| title_fullStr | Driven to delight delivering world-class customer experience the Mercedes-Benz way Joseph Michelli |
| title_full_unstemmed | Driven to delight delivering world-class customer experience the Mercedes-Benz way Joseph Michelli |
| title_short | Driven to delight |
| title_sort | driven to delight delivering world class customer experience the mercedes benz way |
| title_sub | delivering world-class customer experience the Mercedes-Benz way |
| topic | DaimlerChrysler Mercedes automobiles Automobile industry and trade Management Germany Automobile industry and trade Customer services Germany Mercedes (Automobiles) Automobiles ; Industrie et commerce ; Allemagne ; Gestion Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne Automobile industry and trade ; Customer services Automobile industry and trade ; Management Germany |
| topic_facet | DaimlerChrysler Mercedes automobiles Automobile industry and trade Management Germany Automobile industry and trade Customer services Germany Mercedes (Automobiles) Automobiles ; Industrie et commerce ; Allemagne ; Gestion Automobiles ; Industrie et commerce ; Service à la clientèle ; Allemagne Automobile industry and trade ; Customer services Automobile industry and trade ; Management Germany |
| url | https://learning.oreilly.com/library/view/-/9780071812276/?ar |
| work_keys_str_mv | AT michellijosepha driventodelightdeliveringworldclasscustomerexperiencethemercedesbenzway |