Management and marketing for improved retail competitiveness and performance
"The growth of companies' online presences is an unquestionable reality. However, not everything goes online, and the physical presences of companies continue to exist, with the physical retail point of sale as a place for experimentation and immediate consumption, brand showroom, and supp...
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| Sprache: | English |
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IGI Global
[2023]
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| Schriftenreihe: | Advances in marketing, customer relationship management, and e-services (AMCRMES)
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| LEADER | 00000nam a2200000 c 4500 | ||
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| 005 | 20240425 | ||
| 007 | t| | ||
| 008 | 240222s2023 xx |||| |||| 00||| eng d | ||
| 020 | |a 9781668485743 |c hardback |9 978-1-6684-8574-3 | ||
| 020 | |a 9781668485750 |c paperback |9 978-1-6684-8575-0 | ||
| 035 | |a (OCoLC)1430765715 | ||
| 035 | |a (DE-599)BVBBV049579934 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-11 | ||
| 084 | |a QP 300 |0 (DE-625)141850: |2 rvk | ||
| 100 | 1 | |a Duarte Santos, José |d 1966- |e Verfasser |0 (DE-588)1195093748 |4 aut | |
| 245 | 1 | 0 | |a Management and marketing for improved retail competitiveness and performance |c José Duarte Santos (Accounting and Business School, Polytechnic of Porto, Portugal), Inês Veiga Pereira (Accounting and Business School, Polytechnic of Porto, Portugal), Paulo Botelho Pires (Centre for Organizational and Social Studies, Polytechnic of Porto, Portugal) |
| 264 | 1 | |a Hershey PA, USA |b IGI Global |c [2023] | |
| 264 | 4 | |c © 2023 | |
| 300 | |a xix, 457 Seiten |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Advances in marketing, customer relationship management, and e-services (AMCRMES) | |
| 490 | 0 | |a Premier reference source | |
| 505 | 8 | |a Preface -- Chapter 1. Marketing Management in Retail Customer Satisfaction: Opportunity and Challenges -- Chapter 2. Retail Business Management From a Sustainability Perspective -- Chapter 3. Sustainable Marketing and Retailing: Demystifying the Emerging Themes and Future Research Directions -- Chapter 4. CRM Implementation: Critical Success Factors -- Chapter 5. Management of Client Loyalty at the Retail Point of Sale -- Chapter 6. Integration of Cultural Retailing With New Technologies and Media: A Case Study of the Suzhou Antique Bookstore -- Chapter 7. The Mediating Role of E-Consumer Informedness Between Digital Usability and Responsible E-Shopping: Post-COVID-19 Period -- Chapter 8. Digital Transformation of Ticketing Services: A Value Chain Analysis of POPTICKET in Hong Kong -- Chapter 9. Artificial Intelligence Effectiveness in Customer Experience at Retail -- Chapter 10. Digital Transformation of the Retail Point of Sale in the Artificial Intelligence Era -- Chapter 11. Metaverse and Digital Twins: An Opportunity to Increase Retailers' Profitability? An Exploratory Research Using Nike Case Study and Retail Managers' In-Depth Interviews -- Chapter 12. Artificial Neural Networks and Discrete Choice Models: Sales Forecast in Supermarket Products .. 236 -- Chapter 13. Challenges and Opportunities for the Social Commerce: The MO Case -- Chapter 14. An Integrated View on Social Media Marketing Actions and Their Expected Impacts on Consumer Behavior -- Chapter 15. Deconstructing the Role of Consumer Engagement Within Social Media -- Chapter 16. Gender Differences in Factors Affecting Impulsive Buying Behavior -- Chapter 17. Turkish Consumers' National Identification and Willingness to Buy From Syrian-Owned Supermarkets: A Sequential Mediation Model of Consumer Ethnocentrism and Consumer Racism 358 -- Compilation of References -- About the Contributors -- Index | |
| 520 | |a "The growth of companies' online presences is an unquestionable reality. However, not everything goes online, and the physical presences of companies continue to exist, with the physical retail point of sale as a place for experimentation and immediate consumption, brand showroom, and support for online sales, which are fundamental to the shopping experience. Managing a retail point of sale implies acting on several fronts, bearing in mind the market requirements, the point of sale's brand strategy, the strategies of the brands being sold, and all other aspects related to the management of a business, while considering the specificities of a retail point of sale. Management and Marketing for Improved Retail Competitiveness and Performance provides knowledge and skills to allow readers to understand and apply the different concepts, techniques, and tools to manage a retail point of sale in the various aspects of a business. Covering key topics such as advertising, client loyalty, and merchandising, this premier reference source is ideal for business owners, managers, marketers, researchers, scholars, academicians, practitioners, instructors, and students."-- | ||
| 650 | 4 | |a Retail trade / Management | |
| 650 | 4 | |a Small business / Management | |
| 700 | 1 | |a Pereira, Inês Veiga |d 1977- |e Verfasser |0 (DE-588)1241859132 |4 aut | |
| 700 | 1 | |a Pires, Paulo Botelho |d 1967- |e Verfasser |0 (DE-588)1245941577 |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-1-6684-8576-7 |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-034924875 | |
Datensatz im Suchindex
| _version_ | 1819316039668727812 |
|---|---|
| any_adam_object | |
| author | Duarte Santos, José 1966- Pereira, Inês Veiga 1977- Pires, Paulo Botelho 1967- |
| author_GND | (DE-588)1195093748 (DE-588)1241859132 (DE-588)1245941577 |
| author_facet | Duarte Santos, José 1966- Pereira, Inês Veiga 1977- Pires, Paulo Botelho 1967- |
| author_role | aut aut aut |
| author_sort | Duarte Santos, José 1966- |
| author_variant | s j d sj sjd i v p iv ivp p b p pb pbp |
| building | Verbundindex |
| bvnumber | BV049579934 |
| classification_rvk | QP 300 |
| contents | Preface -- Chapter 1. Marketing Management in Retail Customer Satisfaction: Opportunity and Challenges -- Chapter 2. Retail Business Management From a Sustainability Perspective -- Chapter 3. Sustainable Marketing and Retailing: Demystifying the Emerging Themes and Future Research Directions -- Chapter 4. CRM Implementation: Critical Success Factors -- Chapter 5. Management of Client Loyalty at the Retail Point of Sale -- Chapter 6. Integration of Cultural Retailing With New Technologies and Media: A Case Study of the Suzhou Antique Bookstore -- Chapter 7. The Mediating Role of E-Consumer Informedness Between Digital Usability and Responsible E-Shopping: Post-COVID-19 Period -- Chapter 8. Digital Transformation of Ticketing Services: A Value Chain Analysis of POPTICKET in Hong Kong -- Chapter 9. Artificial Intelligence Effectiveness in Customer Experience at Retail -- Chapter 10. Digital Transformation of the Retail Point of Sale in the Artificial Intelligence Era -- Chapter 11. Metaverse and Digital Twins: An Opportunity to Increase Retailers' Profitability? An Exploratory Research Using Nike Case Study and Retail Managers' In-Depth Interviews -- Chapter 12. Artificial Neural Networks and Discrete Choice Models: Sales Forecast in Supermarket Products .. 236 -- Chapter 13. Challenges and Opportunities for the Social Commerce: The MO Case -- Chapter 14. An Integrated View on Social Media Marketing Actions and Their Expected Impacts on Consumer Behavior -- Chapter 15. Deconstructing the Role of Consumer Engagement Within Social Media -- Chapter 16. Gender Differences in Factors Affecting Impulsive Buying Behavior -- Chapter 17. Turkish Consumers' National Identification and Willingness to Buy From Syrian-Owned Supermarkets: A Sequential Mediation Model of Consumer Ethnocentrism and Consumer Racism 358 -- Compilation of References -- About the Contributors -- Index |
| ctrlnum | (OCoLC)1430765715 (DE-599)BVBBV049579934 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV049579934 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-24T10:09:21Z |
| institution | BVB |
| isbn | 9781668485743 9781668485750 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034924875 |
| oclc_num | 1430765715 |
| open_access_boolean | |
| owner | DE-11 |
| owner_facet | DE-11 |
| physical | xix, 457 Seiten Diagramme |
| publishDate | 2023 |
| publishDateSearch | 2023 |
| publishDateSort | 2023 |
| publisher | IGI Global |
| record_format | marc |
| series2 | Advances in marketing, customer relationship management, and e-services (AMCRMES) Premier reference source |
| spelling | Duarte Santos, José 1966- Verfasser (DE-588)1195093748 aut Management and marketing for improved retail competitiveness and performance José Duarte Santos (Accounting and Business School, Polytechnic of Porto, Portugal), Inês Veiga Pereira (Accounting and Business School, Polytechnic of Porto, Portugal), Paulo Botelho Pires (Centre for Organizational and Social Studies, Polytechnic of Porto, Portugal) Hershey PA, USA IGI Global [2023] © 2023 xix, 457 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Advances in marketing, customer relationship management, and e-services (AMCRMES) Premier reference source Preface -- Chapter 1. Marketing Management in Retail Customer Satisfaction: Opportunity and Challenges -- Chapter 2. Retail Business Management From a Sustainability Perspective -- Chapter 3. Sustainable Marketing and Retailing: Demystifying the Emerging Themes and Future Research Directions -- Chapter 4. CRM Implementation: Critical Success Factors -- Chapter 5. Management of Client Loyalty at the Retail Point of Sale -- Chapter 6. Integration of Cultural Retailing With New Technologies and Media: A Case Study of the Suzhou Antique Bookstore -- Chapter 7. The Mediating Role of E-Consumer Informedness Between Digital Usability and Responsible E-Shopping: Post-COVID-19 Period -- Chapter 8. Digital Transformation of Ticketing Services: A Value Chain Analysis of POPTICKET in Hong Kong -- Chapter 9. Artificial Intelligence Effectiveness in Customer Experience at Retail -- Chapter 10. Digital Transformation of the Retail Point of Sale in the Artificial Intelligence Era -- Chapter 11. Metaverse and Digital Twins: An Opportunity to Increase Retailers' Profitability? An Exploratory Research Using Nike Case Study and Retail Managers' In-Depth Interviews -- Chapter 12. Artificial Neural Networks and Discrete Choice Models: Sales Forecast in Supermarket Products .. 236 -- Chapter 13. Challenges and Opportunities for the Social Commerce: The MO Case -- Chapter 14. An Integrated View on Social Media Marketing Actions and Their Expected Impacts on Consumer Behavior -- Chapter 15. Deconstructing the Role of Consumer Engagement Within Social Media -- Chapter 16. Gender Differences in Factors Affecting Impulsive Buying Behavior -- Chapter 17. Turkish Consumers' National Identification and Willingness to Buy From Syrian-Owned Supermarkets: A Sequential Mediation Model of Consumer Ethnocentrism and Consumer Racism 358 -- Compilation of References -- About the Contributors -- Index "The growth of companies' online presences is an unquestionable reality. However, not everything goes online, and the physical presences of companies continue to exist, with the physical retail point of sale as a place for experimentation and immediate consumption, brand showroom, and support for online sales, which are fundamental to the shopping experience. Managing a retail point of sale implies acting on several fronts, bearing in mind the market requirements, the point of sale's brand strategy, the strategies of the brands being sold, and all other aspects related to the management of a business, while considering the specificities of a retail point of sale. Management and Marketing for Improved Retail Competitiveness and Performance provides knowledge and skills to allow readers to understand and apply the different concepts, techniques, and tools to manage a retail point of sale in the various aspects of a business. Covering key topics such as advertising, client loyalty, and merchandising, this premier reference source is ideal for business owners, managers, marketers, researchers, scholars, academicians, practitioners, instructors, and students."-- Retail trade / Management Small business / Management Pereira, Inês Veiga 1977- Verfasser (DE-588)1241859132 aut Pires, Paulo Botelho 1967- Verfasser (DE-588)1245941577 aut Erscheint auch als Online-Ausgabe 978-1-6684-8576-7 |
| spellingShingle | Duarte Santos, José 1966- Pereira, Inês Veiga 1977- Pires, Paulo Botelho 1967- Management and marketing for improved retail competitiveness and performance Preface -- Chapter 1. Marketing Management in Retail Customer Satisfaction: Opportunity and Challenges -- Chapter 2. Retail Business Management From a Sustainability Perspective -- Chapter 3. Sustainable Marketing and Retailing: Demystifying the Emerging Themes and Future Research Directions -- Chapter 4. CRM Implementation: Critical Success Factors -- Chapter 5. Management of Client Loyalty at the Retail Point of Sale -- Chapter 6. Integration of Cultural Retailing With New Technologies and Media: A Case Study of the Suzhou Antique Bookstore -- Chapter 7. The Mediating Role of E-Consumer Informedness Between Digital Usability and Responsible E-Shopping: Post-COVID-19 Period -- Chapter 8. Digital Transformation of Ticketing Services: A Value Chain Analysis of POPTICKET in Hong Kong -- Chapter 9. Artificial Intelligence Effectiveness in Customer Experience at Retail -- Chapter 10. Digital Transformation of the Retail Point of Sale in the Artificial Intelligence Era -- Chapter 11. Metaverse and Digital Twins: An Opportunity to Increase Retailers' Profitability? An Exploratory Research Using Nike Case Study and Retail Managers' In-Depth Interviews -- Chapter 12. Artificial Neural Networks and Discrete Choice Models: Sales Forecast in Supermarket Products .. 236 -- Chapter 13. Challenges and Opportunities for the Social Commerce: The MO Case -- Chapter 14. An Integrated View on Social Media Marketing Actions and Their Expected Impacts on Consumer Behavior -- Chapter 15. Deconstructing the Role of Consumer Engagement Within Social Media -- Chapter 16. Gender Differences in Factors Affecting Impulsive Buying Behavior -- Chapter 17. Turkish Consumers' National Identification and Willingness to Buy From Syrian-Owned Supermarkets: A Sequential Mediation Model of Consumer Ethnocentrism and Consumer Racism 358 -- Compilation of References -- About the Contributors -- Index Retail trade / Management Small business / Management |
| title | Management and marketing for improved retail competitiveness and performance |
| title_auth | Management and marketing for improved retail competitiveness and performance |
| title_exact_search | Management and marketing for improved retail competitiveness and performance |
| title_full | Management and marketing for improved retail competitiveness and performance José Duarte Santos (Accounting and Business School, Polytechnic of Porto, Portugal), Inês Veiga Pereira (Accounting and Business School, Polytechnic of Porto, Portugal), Paulo Botelho Pires (Centre for Organizational and Social Studies, Polytechnic of Porto, Portugal) |
| title_fullStr | Management and marketing for improved retail competitiveness and performance José Duarte Santos (Accounting and Business School, Polytechnic of Porto, Portugal), Inês Veiga Pereira (Accounting and Business School, Polytechnic of Porto, Portugal), Paulo Botelho Pires (Centre for Organizational and Social Studies, Polytechnic of Porto, Portugal) |
| title_full_unstemmed | Management and marketing for improved retail competitiveness and performance José Duarte Santos (Accounting and Business School, Polytechnic of Porto, Portugal), Inês Veiga Pereira (Accounting and Business School, Polytechnic of Porto, Portugal), Paulo Botelho Pires (Centre for Organizational and Social Studies, Polytechnic of Porto, Portugal) |
| title_short | Management and marketing for improved retail competitiveness and performance |
| title_sort | management and marketing for improved retail competitiveness and performance |
| topic | Retail trade / Management Small business / Management |
| topic_facet | Retail trade / Management Small business / Management |
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