Individual and organizational perspectives on emotion management and display
Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster 'adaptive emotions' and more emotionally intelligent, constructive responses to workplace stressors. This book features a selection of the best papers presented at the Fourth In...
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald
2006
|
| Schriftenreihe: | Research on emotion in organizations
v. 2 |
| Schlagworte: | |
| Online-Zugang: | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-473 DE-19 DE-355 DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 URL des Erstveröffentlichers |
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Inhaltsangabe:
- Emotional intelligence and wise emotion regulation in the workplace / Stéphane Côté, Christopher T.H. Miners, Sue Moon
- Care in organizations : a conceptual lens to study emotions and capability / Dorthe Eide
- Emotional affects : developing understanding of healthcare organisation / Annabelle Mark
- Cultural differences in emotional labor in flight attendants / Céleste M. Brotheridge, Ian Taylor
- Emotion work across cultures : a comparison between the United States and Germany / Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf, Johannes Rank
- A conceptual model of the effects of emotional labor strategies on customer outcomes / Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh
- Customer emotions in service failure and recovery encounters / Janet R. McColl-Kennedy, Amy K. Smith
- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness / Vanessa Urch Druskat, Anthony T. Pescosolido
- Attribution and negative emotion displays by service providers in problematic service interactions / Kay Yoon, Lorna M. Doucet
- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence / Matthias Spörrle, Isabell M. Welpe
- Leadership and the driving force of shame : a social constructionist analysis of narrative / Erika Sauer, Arja Ropo
- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship / Fleur Piper, Nanette Monin
- Overview : individual and organizational perspectives on emotion management and display / Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Hartel