Organisational Excellence and Resilience Stress Management As a Component of a Sustainable Corporate Development Strategy
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer International Publishing AG
2021
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| Schriftenreihe: | Management for Professionals Ser
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| Schlagworte: | |
| Online-Zugang: | DE-2070s |
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Inhaltsangabe:
- Intro
- Foreword
- Downloads and Links for Tools and Trainings Described in the Book
- Contents
- Editors and Contributors
- Part I: Theoretical Basis
- The Concept of a Comprehensive Management Approach
- 1 The Concept: Excellence as a Management and Leadership Culture
- 2 A Fundamental Management Decision: Quality Management or Management Quality?
- Excursion into a Short History of the Quality Idea
- Craft Occupations, Craft and Commercial Guilds
- Tested Quality
- Produced Quality
- Quality of Leadership and Organisation
- 3 Quality and Excellence
- Quality as Such and for Me
- Quality of Work
- Quality in Services Like Learning and Caring
- Stakeholder Orientation
- 4 The EFQM Excellence Model
- The Excellence Model Till 2019
- Periodical Self-Assessment as a Learning and Improvement Driver
- The EFQM Excellence Model Release 4.0
- 5 Learning Organisation
- Can Organisations Learn?
- What Is (Organisational) Learning?
- Knowledge or Competence?
- From Communities of Practice to Communities of Performance
- Learning Organisation and Continuous Improvement Process
- Stakeholder Orientation as a Permanent Process
- Improvement Process
- Learning Process
- Participation Process
- Decision-Making Process
- Appropriation Process
- 6 The Introductory and Advisory Process
- Advice and Advisor
- Pitfall Patterns
- Learning Time Versus Working Time
- Team Work Versus Circle Work
- Comprehensive Versus Tailor-Made Participation
- Standardisation Versus Adapted Solutions
- Process Orientation Versus Result Orientation
- Keeping the Minutes
- How to Start
- 7 Stakeholder Analysis
- Customer-Supplier Analysis
- 8 Final Remarks
- References
- Stress Management and Resilience Building
- 1 Sustainable Business Development and Decent Work
- 2 Stressful Working Conditions
- 3 Resources at Work
- 4 Resource Development and Resilience Among Employees, Teams and as a Human Resource Management Task
- 5 Stress Management and Excellence
- Purpose, Vision, and Strategy
- 6 Organisational Culture and Organisational Leadership
- 7 Involve Stakeholders
- Creating Sustainable Benefits
- Driving Performance and Transformation
- References
- Part II: The Software Solution
- The Concept of Excellence-Driven Self-Assessment
- 1 Introduction
- 2 Using a Web-Based Support Application
- THE GOA-Workbench
- 3 Adaptations to the EFQM 4.0 Modell
- Introduction to the Web-Based Self-Assessment Modules
- Individual Stress Factor Assessment
- Corporate Stress Factor Assessment
- Improvement Planning with the CSFA
- GOA Easy Assessment-A Web-Based Self-Assessment Approach Based on EFQM
- 4 Integration of Results and Improvement Ideas from Both Types of Self-Assessment
- References
- IMPRESS Training Modules
- 1 Introduction
- 2 E-Learning Modules
- Stress Management Basics
- Background Knowledge on Stressors
- Background Knowledge on Resources
- Introduction to Excellence
- 3 Facilitated Coaching
- Control and Clarity
- Leadership and Social Support
- Organisational Climate and Communication
- Attitudes and Behaviours
- Roles and Responsibilities
- Team Climate and Cooperation
- Working Conditions and Workflow
- Task
- 4 Combining Additional Training Modules to a Customised Follow-up Training
- References
- Part III: Case Studies on the Introduction of Excellence-Based Stress Management and the Use of the Self-Assessment Software
- Pilot Projects Conducted Within IMPRESS
- 1 Introduction
- 2 Analysis of Stress Factors in the Participating Regions
- Initial IMPRESS Survey in the Participating Regions
- IMPRESS Stress Factor Assessment Results Summary
- 3 Pilots in Various Organisations Across Europe
- Deppisch and Tylla Tax and Accounting Consultants Ltd. (Germany)
- Introduction
- Description of the Company
- Motivation for Participation in the Assessment
- Requirements for Carrying Out an Assessment
- Methodological Structure of the Assessment on the Basis of EFQM
- Results and Their Classification
- Transparency Through Workshops to Explain and Discuss the Results
- The Most Important Suggestions for Improvement of the Employees
- Implementation of Activities
- The Customer Benefit
- Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic
- The Impact of the Pandemic on the Service Provider
- Phoenix STS Safety Management Systems (Ireland)
- Introduction
- Description of the Company
- Parameters for Carrying Out an Assessment
- Methodological Structure of the Assessment on the Basis of EFQM
- Results and Their Classification
- Transparency Through Workshops to Explain and Discuss the Results
- The Most Important Suggestions for Improvement of the Employees
- The Customer Benefit
- Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic
- The Impact of the Pandemic on the Service Provider
- Riga East University Hospital Ltd. (Latvia)
- Description of the Company
- Strategic Objectives
- Motivation to Participate in the Assessment
- Requirements for Performing the Assessment
- Methodological Structure of the Assessment Based on EFQM
- Results and Their Classification
- Transparency Through Workshops to Explain and Discuss the Results
- The Most Important Suggestions for Improvement from the Employees
- Implementation of the Measures
- The Customer Benefit
- Increased Stress Management Requirements as a Result of the Corona Pandemic
- The Impact of the Pandemic Situation on the Organisation
- PKF Attest (Spain)
- The Case Company
- Objectives and Implementation
- Results
- Action Plan
- Benefits
- House of Culture, Gernika-Lumo (Spain)
- The Implementation
- Objectives
- Results
- Benefits
- Harmony Academy (Slovakia)
- Description of the Company
- Motivation to Participate in the Assessment
- Requirements for Performing the Assessment
- Results and Their Classification
- The Results
- The Most Important Suggestions for Improvement from the Employees
- Implementation of the Measures
- The Customer Benefit
- Impact of the COVID-19 Pandemic on the Organisation
- 4 Pilots in Higher Education Institutions (HEI)
- Ludwig-Maximilians Universität, Munich (Germany)
- Aims
- Content of Classes
- Teaching Research Project (1 and 2)-Work and Organisational Psychology
- Experiences with IMPRESS Tools in Formal Classes
- Nuertingen-Geislingen University (HfWU), Faculty of Business and Law (Germany)
- Introduction
- Description of the Organisation
- Motivation for Participation in the Assessment
- Requirements for Carrying Out an Assessment
- Methodological Structure of the Corporate Stress Factor Assessment
- Results and Their Classification
- Transparency Through Lectures to Explain and Discuss the Results
- The Impact of the Covid-19 Pandemic
- Riga Technical University (Latvia)
- Description of the Company
- Motivation for Participation in the Assessment
- Requirements for Carrying Out an Assessment
- Results and Their Classification
- The Impact of the Covid-19 Pandemic
- University of Barcelona (Spain)
- Aims
- Bachelor of Psychology Course Organisational Psychology
- Research Internships
- Experiences with IMPRESS Tools and Content in Formal Classes
- Reference