Contemporary approaches studying customer experience in tourism research
Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrat...
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| Format: | Elektronisch E-Book |
| Sprache: | English |
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United Kingdom ; North America ; Japan ; India ; Malaysia ; China
Emerald Publishing
2022
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| Ausgabe: | First edition |
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| 520 | 3 | |a Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrating the tourist/customer experience in its development while also considering the role of tourism stakeholders. Embracing the extremities of Customer Experience (CX) and studying its multiple sides through innovative methodological and conceptual frameworks, the volume also provides an in-depth literature review of CX and discusses vital related concepts as the case of consumer value. Contemporary Approaches Studying Customer Experience in Tourism Research also explores the adoption and the implementation of approaches to managing and marketing customer experiences across varied tourism contexts, with an emphasis on revisited interpretive, behavioral, and organizational approaches, highlighting the power of combining qualitative techniques to draw the complexity of the consumption experience. Also laid out are new analytical frameworks related to studying memorable tourist experiences in both digital and offline tourism journeys have attributed a broader consideration of the consumption experience in tourism research. | |
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Datensatz im Suchindex
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| author2 | Jaziri, Dhouha Rather, Raouf Ahmad |
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| index_date | 2024-07-03T20:22:56Z |
| indexdate | 2024-07-10T09:37:07Z |
| institution | BVB |
| isbn | 9781801176323 9781801176347 |
| language | English |
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| spelling | Contemporary approaches studying customer experience in tourism research edited by Dhouha Jaziri (University of Sousse, Tunisia) and Raouf Ahmad Rather (Independent Scientific Researcher, Jammu and Kashmir, India) First edition United Kingdom ; North America ; Japan ; India ; Malaysia ; China Emerald Publishing 2022 © 1 Online-Ressource (xxviii, 296 Seiten) txt rdacontent c rdamedia cr rdacarrier Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrating the tourist/customer experience in its development while also considering the role of tourism stakeholders. Embracing the extremities of Customer Experience (CX) and studying its multiple sides through innovative methodological and conceptual frameworks, the volume also provides an in-depth literature review of CX and discusses vital related concepts as the case of consumer value. Contemporary Approaches Studying Customer Experience in Tourism Research also explores the adoption and the implementation of approaches to managing and marketing customer experiences across varied tourism contexts, with an emphasis on revisited interpretive, behavioral, and organizational approaches, highlighting the power of combining qualitative techniques to draw the complexity of the consumption experience. Also laid out are new analytical frameworks related to studying memorable tourist experiences in both digital and offline tourism journeys have attributed a broader consideration of the consumption experience in tourism research. Tourismusforschung (DE-588)4218983-4 gnd rswk-swf Tourism / Research / Methodology Tourists / Attitudes / Evaluation Business & Economics ; Industries ; Hospitality, Travel & Tourism Tourism industry (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismusforschung (DE-588)4218983-4 s DE-604 Jaziri, Dhouha (DE-588)127218708X edt Rather, Raouf Ahmad (DE-588)1205003215 edt Erscheint auch als Druck-Ausgabe 978-1-80117-633-0 https://doi.org/10.1108/9781801176323 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Contemporary approaches studying customer experience in tourism research Tourismusforschung (DE-588)4218983-4 gnd |
| subject_GND | (DE-588)4218983-4 (DE-588)4143413-4 |
| title | Contemporary approaches studying customer experience in tourism research |
| title_auth | Contemporary approaches studying customer experience in tourism research |
| title_exact_search | Contemporary approaches studying customer experience in tourism research |
| title_exact_search_txtP | Contemporary approaches studying customer experience in tourism research |
| title_full | Contemporary approaches studying customer experience in tourism research edited by Dhouha Jaziri (University of Sousse, Tunisia) and Raouf Ahmad Rather (Independent Scientific Researcher, Jammu and Kashmir, India) |
| title_fullStr | Contemporary approaches studying customer experience in tourism research edited by Dhouha Jaziri (University of Sousse, Tunisia) and Raouf Ahmad Rather (Independent Scientific Researcher, Jammu and Kashmir, India) |
| title_full_unstemmed | Contemporary approaches studying customer experience in tourism research edited by Dhouha Jaziri (University of Sousse, Tunisia) and Raouf Ahmad Rather (Independent Scientific Researcher, Jammu and Kashmir, India) |
| title_short | Contemporary approaches studying customer experience in tourism research |
| title_sort | contemporary approaches studying customer experience in tourism research |
| topic | Tourismusforschung (DE-588)4218983-4 gnd |
| topic_facet | Tourismusforschung Aufsatzsammlung |
| url | https://doi.org/10.1108/9781801176323 |
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