Integrating business management processes, Volume 2: Support and assurance processes
Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Complianc...
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| Format: | Elektronisch E-Book |
| Sprache: | English |
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New York, NY
Routledge
2021
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| Online-Zugang: | FHD01 |
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Inhaltsangabe:
- Cover
- Half Title
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- List of Figures
- List of Tables
- List of Forms
- Disclaimer
- Foreword
- Review of Integrating Business Management Processes, Volumes 1, 2 and 3
- Preface
- Acknowledgements
- Review
- Author
- Section I: Support Processes
- 1 Document and Record Management
- 1.1 History of Document and Record Management
- 1.1.1 Early Document Management
- 1.1.2 Digital Age of Document Management
- 1.1.3 Arrival of Enterprise Document Management
- 1.2 Challenges of Document Management
- 1.3 Definitions
- 1.4 Benefits of Good Document Management
- 1.5 Features of Documents
- 1.6 Types of Business Documents
- 1.7 Life Cycle of Documents
- 1.8 Electronic Document Management (EDM)
- 1.8.1 Basic Components of EDM
- 1.9 Challenges of Record Management
- 1.10 Benefits of Good Record-Keeping
- 1.11 Features of Records
- 1.12 Types of Business Records
- 1.13 Life Cycle of a Record
- 1.14 Basic Components of Electronic Records Management Systems (ERMS)
- 1.15 Underlying EDM Technologies
- 1.16 Document Management Technologies
- 1.17 Managing Data across Data Life Cycle
- 1.18 Common Document Control Mistakes
- 1.19 Document Management Best Practices
- References
- 2 Communication
- 2.1 Introduction
- 2.2 Definitions
- 2.3 The Importance of Effective Communication
- 2.4 Factors Influencing Communication
- 2.4.1 Formal Channels of Communication
- 2.4.2 Authority Structure
- 2.4.3 Job Specialisation
- 2.4.4 Information Ownership
- 2.5 Styles of Communicators
- 2.5.1 Analytical Style of Communicator
- 2.5.2 Driver Style of Communicator
- 2.5.3 Expressive Style of Communicator
- 2.5.4 Amiable Style of Communicator
- 2.6 Communication Process
- 2.6.1 Sender
- 2.6.2 Encoding
- 2.6.3 Message
- 2.6.3.1 Verbal Communication
- 2.6.3.2 Written Communication
- 2.6.3.3 Non-verbal Communication
- 2.6.4 Communication Channels and Media
- 2.6.5 Communication in Organisations
- 2.6.5.1 Top-Down Channels
- 2.6.5.2 Bottom-Up Channels
- 2.6.5.3 Horizontal Channels
- 2.6.5.4 Informal Channels
- 2.6.5.5 External Networking
- 2.6.6 Receiver
- 2.6.6.1 Listening and Understanding
- 2.6.6.2 Active Listening
- 2.6.6.3 Perception
- 2.6.6.4 Perceptual Preferences
- 2.6.7 Decoding the Message
- 2.7 Seven C's of Communication
- 2.8 Barriers to Effective Communication
- 2.8.1 Organisational Barriers
- 2.8.2 Cultural Barriers
- 2.8.3 Physical Barriers
- 2.8.4 Semantic Barriers
- 2.8.5 Socio-Psychological Barriers
- 2.9 How to Overcome Communication Barriers
- 2.10 How to Improve the Effectiveness of Conversations
- 2.11 Communication Skills
- 2.12 Manager's Role in Communication
- 2.13 Communicating Quality, Environmental and Food Safety Issues
- 2.13.1 Internal Communication
- 2.13.1.1 Quality Issues
- 2.13.1.2 Environmental Issues
- 2.13.1.3 Food Safety Issues
- 2.13.2 External Communication
- 2.13.2.1 Quality Issues