The language of patient feedback a corpus linguistic study of online health communication
"The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues re...
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| Hauptverfasser: | , , |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Abingdon, Oxon
Routledge
2019
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| Schriftenreihe: | Routledge applied corpus linguistics series
Routledge applied corpus linguistics series |
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| Online-Zugang: | URL des Erstveroeffentlichers |
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| Zusammenfassung: | "The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: - uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation; - investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback; - demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices; - concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication"-- |
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| Beschreibung: | Description based on online resource; title from digital title page (viewed on May 28, 2019) |
| Beschreibung: | 1 online resource |
| ISBN: | 9780429259265 0429259263 9780429521485 0429521480 |