Customer service training
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, VA
ATD Press
[2015]
|
| Schriftenreihe: | ATD workshop series
|
| Schlagworte: | |
| Online-Zugang: | DE-860 |
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| 100 | 1 | |a Delvin, Kimberly |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer service training |c Kimberly Devlin |
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| 505 | 8 | |a "Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions." -- | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
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| 650 | 4 | |a Customer services |x Management |a Customer relations |x Training | |
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Datensatz im Suchindex
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| author | Delvin, Kimberly |
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| contents | "Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions." -- |
| ctrlnum | (ZDB-4-EBU)ocn921843705 (OCoLC)921843705 (DE-599)BVBBV045358886 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV045358886 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-24T06:58:14Z |
| institution | BVB |
| isbn | 9781607284352 1607284359 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030745477 |
| oclc_num | 921843705 |
| open_access_boolean | |
| physical | 1 online resource |
| psigel | ZDB-4-EBU ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | ATD Press |
| record_format | marc |
| series2 | ATD workshop series |
| spelling | Delvin, Kimberly Verfasser aut Customer service training Kimberly Devlin Alexandria, VA ATD Press [2015] 2015 1 online resource txt rdacontent c rdamedia cr rdacarrier ATD workshop series Online resource; title from PDF title page (EBSCO, viewed September 23, 2015) "Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions." -- BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services / Management fast Customer services Management Customer relations Training |
| spellingShingle | Delvin, Kimberly Customer service training "Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions." -- BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services / Management fast Customer services Management Customer relations Training |
| title | Customer service training |
| title_auth | Customer service training |
| title_exact_search | Customer service training |
| title_full | Customer service training Kimberly Devlin |
| title_fullStr | Customer service training Kimberly Devlin |
| title_full_unstemmed | Customer service training Kimberly Devlin |
| title_short | Customer service training |
| title_sort | customer service training |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services / Management fast Customer services Management Customer relations Training |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer services / Management Customer services Management Customer relations Training |
| work_keys_str_mv | AT delvinkimberly customerservicetraining |