Advancing the service sector with evolving technologies techniques and principles
"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services" - Provided by publisher
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey PA
Business Science Reference
[2012]
|
| Schriftenreihe: | Premier reference source
|
| Schlagworte: | |
| Online-Zugang: | DE-706 DE-1049 DE-898 DE-1050 DE-83 URL des Erstveröffentlichers |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Inhaltsangabe:
- 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander
- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar
- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther
- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides
- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim
- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband
- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet
- 8. SERREA: a semantic management system for retail real estate agencies / Angel Garc ia-Crespo ... [et al.]
- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala
- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.]
- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De'
- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis
- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens
- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.]
- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara
- 16. Service registry design: an information service approach / Lu s Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven
- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem
- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg
- 19. Using the critical incident technique to identify factors of service quality in online higher education / Mar ia J. Mart inez-Arg uelles, Jos e M. Cast an and Angel A. Juan