IT performance management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Elsevier Butterworth-Heinemann
©2004
|
| Schriftenreihe: | Computer weekly professional series
|
| Schlagworte: | |
| Online-Zugang: | DE-1046 URL des Erstveröffentlichers |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV044383634 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 170630s2004 xx o|||| 00||| eng d | ||
| 020 | |a 1417507810 |9 1-4175-0781-0 | ||
| 020 | |a 9781417507818 |9 978-1-4175-0781-8 | ||
| 020 | |a 9780750659260 |9 978-0-7506-5926-0 | ||
| 020 | |a 0750659262 |9 0-7506-5926-2 | ||
| 035 | |a (ZDB-33-ESD)ocm56035647 | ||
| 035 | |a (OCoLC)56035647 | ||
| 035 | |a (DE-599)BVBBV044383634 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1046 | ||
| 082 | 0 | |a 658.4038 |2 22 | |
| 100 | 1 | |a Wiggers, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a IT performance management |c Peter Wiggers, Henk Kok, Maritha de Boer-de Wit |
| 264 | 1 | |a Oxford |b Elsevier Butterworth-Heinemann |c ©2004 | |
| 300 | |a xiv, 289 pages | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Computer weekly professional series | |
| 500 | |a Includes bibliographical references (pages 279-280) and index | ||
| 500 | |a IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies Practical and easy to integrate into day to day decision making immediately Deals with multiple perceptions on the role of the IT organisation in the business Discusses the topics currently on the CIO's agenda | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Information Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Knowledge Capital |2 bisacsh | |
| 650 | 7 | |a Business enterprises / Data processing |2 fast | |
| 650 | 7 | |a Information technology / Management |2 fast | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 7 | |a ICT. |2 gtt | |
| 650 | 4 | |a Datenverarbeitung | |
| 650 | 4 | |a Unternehmen | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Business enterprises |x Data processing | |
| 650 | 0 | 7 | |a Leistungsbewertung |0 (DE-588)4167271-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Informationstechnik |0 (DE-588)4026926-7 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Informationstechnik |0 (DE-588)4026926-7 |D s |
| 689 | 0 | 1 | |a Leistungsbewertung |0 (DE-588)4167271-9 |D s |
| 689 | 0 | 2 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 700 | 1 | |a Kok, Henk |e Sonstige |4 oth | |
| 700 | 1 | |a De Boer-de Wit, Maritha |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://www.sciencedirect.com/science/book/9780750659260 |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
| 912 | |a ZDB-33-ESD | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-029785855 | |
| 966 | e | |u http://www.sciencedirect.com/science/book/9780750659260 |l DE-1046 |p ZDB-33-ESD |q FAW_PDA_ESD |x Verlag |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1819300281702154240 |
|---|---|
| any_adam_object | |
| author | Wiggers, Peter |
| author_facet | Wiggers, Peter |
| author_role | aut |
| author_sort | Wiggers, Peter |
| author_variant | p w pw |
| building | Verbundindex |
| bvnumber | BV044383634 |
| collection | ZDB-33-ESD |
| ctrlnum | (ZDB-33-ESD)ocm56035647 (OCoLC)56035647 (DE-599)BVBBV044383634 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04428nam a2200637zc 4500</leader><controlfield tag="001">BV044383634</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">170630s2004 xx o|||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1417507810</subfield><subfield code="9">1-4175-0781-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781417507818</subfield><subfield code="9">978-1-4175-0781-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780750659260</subfield><subfield code="9">978-0-7506-5926-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0750659262</subfield><subfield code="9">0-7506-5926-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-33-ESD)ocm56035647</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)56035647</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV044383634</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4038</subfield><subfield code="2">22</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Wiggers, Peter</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">IT performance management</subfield><subfield code="c">Peter Wiggers, Henk Kok, Maritha de Boer-de Wit</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Oxford</subfield><subfield code="b">Elsevier Butterworth-Heinemann</subfield><subfield code="c">©2004</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xiv, 289 pages</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Computer weekly professional series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 279-280) and index</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies Practical and easy to integrate into day to day decision making immediately Deals with multiple perceptions on the role of the IT organisation in the business Discusses the topics currently on the CIO's agenda</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Information Management</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Knowledge Capital</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Business enterprises / Data processing</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Information technology / Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Management</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">ICT.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Datenverarbeitung</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Unternehmen</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information technology</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business enterprises</subfield><subfield code="x">Data processing</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Leistungsbewertung</subfield><subfield code="0">(DE-588)4167271-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Informationstechnik</subfield><subfield code="0">(DE-588)4026926-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Informationstechnik</subfield><subfield code="0">(DE-588)4026926-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Leistungsbewertung</subfield><subfield code="0">(DE-588)4167271-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kok, Henk</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">De Boer-de Wit, Maritha</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://www.sciencedirect.com/science/book/9780750659260</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-33-ESD</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029785855</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://www.sciencedirect.com/science/book/9780750659260</subfield><subfield code="l">DE-1046</subfield><subfield code="p">ZDB-33-ESD</subfield><subfield code="q">FAW_PDA_ESD</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV044383634 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-24T05:59:12Z |
| institution | BVB |
| isbn | 1417507810 9781417507818 9780750659260 0750659262 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029785855 |
| oclc_num | 56035647 |
| open_access_boolean | |
| owner | DE-1046 |
| owner_facet | DE-1046 |
| physical | xiv, 289 pages |
| psigel | ZDB-33-ESD ZDB-33-ESD FAW_PDA_ESD |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Elsevier Butterworth-Heinemann |
| record_format | marc |
| series2 | Computer weekly professional series |
| spelling | Wiggers, Peter Verfasser aut IT performance management Peter Wiggers, Henk Kok, Maritha de Boer-de Wit Oxford Elsevier Butterworth-Heinemann ©2004 xiv, 289 pages txt rdacontent c rdamedia cr rdacarrier Computer weekly professional series Includes bibliographical references (pages 279-280) and index IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies Practical and easy to integrate into day to day decision making immediately Deals with multiple perceptions on the role of the IT organisation in the business Discusses the topics currently on the CIO's agenda BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Business enterprises / Data processing fast Information technology / Management fast Management gtt ICT. gtt Datenverarbeitung Unternehmen Wirtschaft Information technology Management Business enterprises Data processing Leistungsbewertung (DE-588)4167271-9 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Leistungsbewertung (DE-588)4167271-9 s Qualitätsmanagement (DE-588)4219057-5 s 1\p DE-604 Kok, Henk Sonstige oth De Boer-de Wit, Maritha Sonstige oth http://www.sciencedirect.com/science/book/9780750659260 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Wiggers, Peter IT performance management BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Business enterprises / Data processing fast Information technology / Management fast Management gtt ICT. gtt Datenverarbeitung Unternehmen Wirtschaft Information technology Management Business enterprises Data processing Leistungsbewertung (DE-588)4167271-9 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4167271-9 (DE-588)4219057-5 (DE-588)4026926-7 |
| title | IT performance management |
| title_auth | IT performance management |
| title_exact_search | IT performance management |
| title_full | IT performance management Peter Wiggers, Henk Kok, Maritha de Boer-de Wit |
| title_fullStr | IT performance management Peter Wiggers, Henk Kok, Maritha de Boer-de Wit |
| title_full_unstemmed | IT performance management Peter Wiggers, Henk Kok, Maritha de Boer-de Wit |
| title_short | IT performance management |
| title_sort | it performance management |
| topic | BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Business enterprises / Data processing fast Information technology / Management fast Management gtt ICT. gtt Datenverarbeitung Unternehmen Wirtschaft Information technology Management Business enterprises Data processing Leistungsbewertung (DE-588)4167271-9 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | BUSINESS & ECONOMICS / Information Management BUSINESS & ECONOMICS / Knowledge Capital Business enterprises / Data processing Information technology / Management Management ICT. Datenverarbeitung Unternehmen Wirtschaft Information technology Management Business enterprises Data processing Leistungsbewertung Qualitätsmanagement Informationstechnik |
| url | http://www.sciencedirect.com/science/book/9780750659260 |
| work_keys_str_mv | AT wiggerspeter itperformancemanagement AT kokhenk itperformancemanagement AT deboerdewitmaritha itperformancemanagement |