Exceptional service, exceptional profit the secrets of building a five-star customer service organization
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
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American Management Association
©2010
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| Online-Zugang: | DE-1046 DE-1047 DE-860 Volltext |
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| 245 | 1 | 0 | |a Exceptional service, exceptional profit |b the secrets of building a five-star customer service organization |c Leonardo Inghilleri and Micah Solomon ; forward by Horst Schulze |
| 264 | 1 | |a New York |b American Management Association |c ©2010 | |
| 300 | |a 1 Online-Ressource (xvi, 170 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Introduction: The only shop in the marketplace -- The engineer on the ladder: reaching for the highest level of service -- The four elements of customer satisfaction: perfect product, caring delivery, timeliness, and an effective problem resolution process -- Language engineering: every. word. counts. -- Recovery! Turning service failures around -- Keeping track to bring them back: tracking customer roles, goals, and preferences -- Building anticipation into your products and services: putting processes to work for you -- Your people: selection, orientation, training, and reinforcement -- Leadership: guiding the customer-centered organization -- What's worth it, and what's not? Pointers on value, costs, and pricing -- Building customer loyalty online: using the Internet's power to serve your customers and your goals -- Hello/Good-bye: two crucial moments with a customer | ||
| 500 | |a The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context | ||
| 650 | 4 | |a Business | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer loyalty | |
| 700 | 1 | |a Solomon, Micah |e Sonstige |4 oth | |
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Datensatz im Suchindex
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| author | Inghilleri, Leonardo |
| author_facet | Inghilleri, Leonardo |
| author_role | aut |
| author_sort | Inghilleri, Leonardo |
| author_variant | l i li |
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| bvnumber | BV043166818 |
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| ctrlnum | (OCoLC)639015450 (DE-599)BVBBV043166818 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043166818 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-24T04:43:54Z |
| institution | BVB |
| isbn | 0814415385 0814415393 9780814415382 9780814415399 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028591009 |
| oclc_num | 639015450 |
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| physical | 1 Online-Ressource (xvi, 170 pages) |
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| spelling | Inghilleri, Leonardo Verfasser aut Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; forward by Horst Schulze New York American Management Association ©2010 1 Online-Ressource (xvi, 170 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Introduction: The only shop in the marketplace -- The engineer on the ladder: reaching for the highest level of service -- The four elements of customer satisfaction: perfect product, caring delivery, timeliness, and an effective problem resolution process -- Language engineering: every. word. counts. -- Recovery! Turning service failures around -- Keeping track to bring them back: tracking customer roles, goals, and preferences -- Building anticipation into your products and services: putting processes to work for you -- Your people: selection, orientation, training, and reinforcement -- Leadership: guiding the customer-centered organization -- What's worth it, and what's not? Pointers on value, costs, and pricing -- Building customer loyalty online: using the Internet's power to serve your customers and your goals -- Hello/Good-bye: two crucial moments with a customer The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context Business BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Wirtschaft Customer services Consumer satisfaction Customer loyalty Solomon, Micah Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=322656 Aggregator Volltext |
| spellingShingle | Inghilleri, Leonardo Exceptional service, exceptional profit the secrets of building a five-star customer service organization Business BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Wirtschaft Customer services Consumer satisfaction Customer loyalty |
| title | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_auth | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_exact_search | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_full | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; forward by Horst Schulze |
| title_fullStr | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; forward by Horst Schulze |
| title_full_unstemmed | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; forward by Horst Schulze |
| title_short | Exceptional service, exceptional profit |
| title_sort | exceptional service exceptional profit the secrets of building a five star customer service organization |
| title_sub | the secrets of building a five-star customer service organization |
| topic | Business BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Wirtschaft Customer services Consumer satisfaction Customer loyalty |
| topic_facet | Business BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Customer loyalty Customer services Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=322656 |
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