The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004
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| Format: | Elektronisch E-Book |
| Sprache: | Portuguese |
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2005
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| Schriftenreihe: | IFLA publications
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| 246 | 1 | 3 | |a Cliente virtual |
| 246 | 1 | 3 | |a Usager virtuel |
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| 500 | |a Cover title has typographical errors: Virtual costumer | ||
| 500 | |a Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands | ||
| 500 | |a Includes bibliographical references and indexes | ||
| 546 | |a 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish | ||
| 650 | 4 | |a Bibliothèques / Relations publiques / Congrès | |
| 650 | 4 | |a Relations avec la clientèle / Gestion / Congrès | |
| 650 | 4 | |a Documentation, Services de / Gestion / Congrès | |
| 650 | 4 | |a Internet dans les bibliothèques / Congrès | |
| 650 | 4 | |a Bibliothèques virtuelles / Congrès | |
| 650 | 4 | |a Utilisateurs des bibliothèques / Congrès | |
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| 650 | 4 | |a Customer relations |x Management |v Congresses | |
| 650 | 4 | |a Information services |x Marketing |v Congresses | |
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Datensatz im Suchindex
| _version_ | 1819295491122266112 |
|---|---|
| any_adam_object | |
| author_corporate | IFLA Satellite Meeting <2004, São Paulo, Brasil> |
| author_corporate_role | aut |
| author_facet | IFLA Satellite Meeting <2004, São Paulo, Brasil> |
| author_sort | IFLA Satellite Meeting <2004, São Paulo, Brasil> |
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| bvnumber | BV043139909 |
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| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 021 - Relationships of libraries and archives |
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| discipline | Allgemeines |
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| spelling | IFLA Satellite Meeting <2004, São Paulo, Brasil> Verfasser aut The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard Cliente virtual Usager virtuel Virtual costumer München Saur 2005 1 Online-Ressource (xvi, 385 p.) txt rdacontent c rdamedia cr rdacarrier IFLA publications 117 International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.. - Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Cover title has typographical errors: Virtual costumer Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands Includes bibliographical references and indexes 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish Bibliothèques / Relations publiques / Congrès Relations avec la clientèle / Gestion / Congrès Documentation, Services de / Gestion / Congrès Internet dans les bibliothèques / Congrès Bibliothèques virtuelles / Congrès Utilisateurs des bibliothèques / Congrès Bibliothèques / Satisfaction des utilisateurs / Congrès LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Inlichtingenwerk (dienstverlening) gtt Informatiebemiddeling gtt Digitale bibliotheken gtt Customer relations / Management fast Information services / Marketing fast Internet access for library users fast Libraries / Public relations fast Libraries Public relations Congresses Customer relations Management Congresses Information services Marketing Congresses Internet access for library users Congresses Benutzung (DE-588)4144483-8 gnd rswk-swf Elektronische Bibliothek (DE-588)4380940-6 gnd rswk-swf Informationsvermittlung (DE-588)4161680-7 gnd rswk-swf (DE-588)1071861417 Konferenzschrift gnd-content Elektronische Bibliothek (DE-588)4380940-6 s Benutzung (DE-588)4144483-8 s Informationsvermittlung (DE-588)4161680-7 s 1\p DE-604 Ferreira, Sueli Mara Soares Pinto Sonstige oth Savard, Réjean Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=259753 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 Bibliothèques / Relations publiques / Congrès Relations avec la clientèle / Gestion / Congrès Documentation, Services de / Gestion / Congrès Internet dans les bibliothèques / Congrès Bibliothèques virtuelles / Congrès Utilisateurs des bibliothèques / Congrès Bibliothèques / Satisfaction des utilisateurs / Congrès LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Inlichtingenwerk (dienstverlening) gtt Informatiebemiddeling gtt Digitale bibliotheken gtt Customer relations / Management fast Information services / Marketing fast Internet access for library users fast Libraries / Public relations fast Libraries Public relations Congresses Customer relations Management Congresses Information services Marketing Congresses Internet access for library users Congresses Benutzung (DE-588)4144483-8 gnd Elektronische Bibliothek (DE-588)4380940-6 gnd Informationsvermittlung (DE-588)4161680-7 gnd |
| subject_GND | (DE-588)4144483-8 (DE-588)4380940-6 (DE-588)4161680-7 (DE-588)1071861417 |
| title | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 |
| title_alt | Cliente virtual Usager virtuel Virtual costumer |
| title_auth | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 |
| title_exact_search | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 |
| title_full | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard |
| title_fullStr | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard |
| title_full_unstemmed | The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard |
| title_short | The virtual customer |
| title_sort | the virtual customer a new paradigm for improving customer relations in libraries and information services satellite meeting sao paulo brasil august 18 20 2004 o cliente virtual um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas reuniao satelite sao paulo brasil august 18 20 2004 l usager virtuel un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d information colloque satellite sao paulo brasil august 18 20 2004 el cliente virtual un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca reunion satelite sao paulo brasil august 18 20 2004 |
| title_sub | a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 |
| topic | Bibliothèques / Relations publiques / Congrès Relations avec la clientèle / Gestion / Congrès Documentation, Services de / Gestion / Congrès Internet dans les bibliothèques / Congrès Bibliothèques virtuelles / Congrès Utilisateurs des bibliothèques / Congrès Bibliothèques / Satisfaction des utilisateurs / Congrès LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Inlichtingenwerk (dienstverlening) gtt Informatiebemiddeling gtt Digitale bibliotheken gtt Customer relations / Management fast Information services / Marketing fast Internet access for library users fast Libraries / Public relations fast Libraries Public relations Congresses Customer relations Management Congresses Information services Marketing Congresses Internet access for library users Congresses Benutzung (DE-588)4144483-8 gnd Elektronische Bibliothek (DE-588)4380940-6 gnd Informationsvermittlung (DE-588)4161680-7 gnd |
| topic_facet | Bibliothèques / Relations publiques / Congrès Relations avec la clientèle / Gestion / Congrès Documentation, Services de / Gestion / Congrès Internet dans les bibliothèques / Congrès Bibliothèques virtuelles / Congrès Utilisateurs des bibliothèques / Congrès Bibliothèques / Satisfaction des utilisateurs / Congrès LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Inlichtingenwerk (dienstverlening) Informatiebemiddeling Digitale bibliotheken Customer relations / Management Information services / Marketing Internet access for library users Libraries / Public relations Libraries Public relations Congresses Customer relations Management Congresses Information services Marketing Congresses Internet access for library users Congresses Benutzung Elektronische Bibliothek Informationsvermittlung Konferenzschrift |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=259753 |
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