Brand real how smart companies live their brand promise and inspire fierce customer loyalty

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1. Verfasser: Vincent, Laurence (VerfasserIn)
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Veröffentlicht: New York American Management Association ©2012
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245 1 0 |a Brand real  |b how smart companies live their brand promise and inspire fierce customer loyalty  |c Laurence Vincent 
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500 |a Includes bibliographical references and index 
500 |a Acknowledgments -- Introduction -- Reality check : it's time to move from brandlore to promising brands -- Winning the memory game -- The benefit of your brand -- Preserving brand value -- Positioning brands for context -- Brand attachment : the barefoot bandit and our sense of self -- Expressing the promise : brand narrative, brand voice, and communications strategy -- Naming and identity development -- The touching experience : how to deliver on a promise at meaningful touch points -- Brand inside : why people are the key to your brand strategy -- Endnotes -- Index 
500 |a "To create an exceptional brand experience, remember that sometimes less is more. Companies are forever being more creative in their branding strategies, building identities ranging from the warm-and-fuzzy to the ultra-cool and edgy. But it seems that many of these enterprises forgot that a brand, at its heart, is a promise to deliver. If the brand experience does not live up to that promise, customers will take their business elsewhere. Brand Real is a business strategy guide for making a brand's promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless complexity that has tripped up many promising companies. Author Laurence Vincent presents cautionary tales of supposed brand superstars as well as instructive case studies of genuine brand giants like American Express, Apple, Cisco, Google, Qualcomm, Virgin, and others. Readers will learn how to connect the outward-facing elements of their brands--logos, advertising, imagery, communications--directly to the core elements of business strategy and forge a powerful and lasting connection with their customers."--Publisher's website 
650 7 |a BUSINESS & ECONOMICS / Advertising & Promotion  |2 bisacsh 
650 7 |a Branding (Marketing)  |2 fast 
650 7 |a Customer loyalty  |2 fast 
650 4 |a Wirtschaft 
650 4 |a Branding (Marketing) 
650 4 |a Customer loyalty 
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Datensatz im Suchindex

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record_format marc
spelling Vincent, Laurence Verfasser aut
Brand real how smart companies live their brand promise and inspire fierce customer loyalty Laurence Vincent
New York American Management Association ©2012
1 Online-Ressource (xii, 257 pages)
txt rdacontent
c rdamedia
cr rdacarrier
Includes bibliographical references and index
Acknowledgments -- Introduction -- Reality check : it's time to move from brandlore to promising brands -- Winning the memory game -- The benefit of your brand -- Preserving brand value -- Positioning brands for context -- Brand attachment : the barefoot bandit and our sense of self -- Expressing the promise : brand narrative, brand voice, and communications strategy -- Naming and identity development -- The touching experience : how to deliver on a promise at meaningful touch points -- Brand inside : why people are the key to your brand strategy -- Endnotes -- Index
"To create an exceptional brand experience, remember that sometimes less is more. Companies are forever being more creative in their branding strategies, building identities ranging from the warm-and-fuzzy to the ultra-cool and edgy. But it seems that many of these enterprises forgot that a brand, at its heart, is a promise to deliver. If the brand experience does not live up to that promise, customers will take their business elsewhere. Brand Real is a business strategy guide for making a brand's promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless complexity that has tripped up many promising companies. Author Laurence Vincent presents cautionary tales of supposed brand superstars as well as instructive case studies of genuine brand giants like American Express, Apple, Cisco, Google, Qualcomm, Virgin, and others. Readers will learn how to connect the outward-facing elements of their brands--logos, advertising, imagery, communications--directly to the core elements of business strategy and forge a powerful and lasting connection with their customers."--Publisher's website
BUSINESS & ECONOMICS / Advertising & Promotion bisacsh
Branding (Marketing) fast
Customer loyalty fast
Wirtschaft
Branding (Marketing)
Customer loyalty
Erscheint auch als Druck-Ausgabe, Hardcover 978-0-8144-1676-1
Erscheint auch als Druck-Ausgabe, Hardcover 0-8144-1676-4
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=434805 Aggregator Volltext
spellingShingle Vincent, Laurence
Brand real how smart companies live their brand promise and inspire fierce customer loyalty
BUSINESS & ECONOMICS / Advertising & Promotion bisacsh
Branding (Marketing) fast
Customer loyalty fast
Wirtschaft
Branding (Marketing)
Customer loyalty
title Brand real how smart companies live their brand promise and inspire fierce customer loyalty
title_auth Brand real how smart companies live their brand promise and inspire fierce customer loyalty
title_exact_search Brand real how smart companies live their brand promise and inspire fierce customer loyalty
title_full Brand real how smart companies live their brand promise and inspire fierce customer loyalty Laurence Vincent
title_fullStr Brand real how smart companies live their brand promise and inspire fierce customer loyalty Laurence Vincent
title_full_unstemmed Brand real how smart companies live their brand promise and inspire fierce customer loyalty Laurence Vincent
title_short Brand real
title_sort brand real how smart companies live their brand promise and inspire fierce customer loyalty
title_sub how smart companies live their brand promise and inspire fierce customer loyalty
topic BUSINESS & ECONOMICS / Advertising & Promotion bisacsh
Branding (Marketing) fast
Customer loyalty fast
Wirtschaft
Branding (Marketing)
Customer loyalty
topic_facet BUSINESS & ECONOMICS / Advertising & Promotion
Branding (Marketing)
Customer loyalty
Wirtschaft
url http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=434805
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