Telephone and Helpdesk Skills A Guide to Professional English

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Bibliographische Detailangaben
1. Verfasser:	Wallwork, Adrian (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	New York, NY Springer 2014
Schriftenreihe:	Guides to Professional English
Schlagworte:	Management Wirtschaft Economics Science (General) Economics/Management Science Englisch Gesprächsführung Telefonieren
Online-Zugang:	BFB01 BTU01 FHA01 FHI01 FHM01 FHN01 FHR01 FKE01 FNU01 FRO01 FWS01 FWS02 HWR01 UBG01 UBM01 UBT01 UBY01 UPA01 Volltext Inhaltsverzeichnis Abstract
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Datensatz im Suchindex

DE-BY-FWS_katkey	519418
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DE-BY-UBG_local_url	Verlag https://doi.org/10.1007/978-1-4939-0638-3
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adam_text	TELEPHONE AND HELPDESK SKILLS / WALLWORK, ADRIAN : 2014 TABLE OF CONTENTS / INHALTSVERZEICHNIS PREPARING FOR CALLS MAKING A CALL LEAVING A MESSAGE WITH THE SWITCHBOARD OPERATOR VOICEMAIL AND ANSWERING MACHINES RECEIVING CALLS FINDING OUT ABOUTANOTHER COMPANY, GIVING INFORMATION ABOUT YOUR COMPANY CHASING DEALING WITH DIFFICULT CALLERS AND UNHELPFUL STAFF IMPROVING YOUR TELEPHONE MANNER WORKING ON A HELPDESK: KEY ISSUES HELPDESK: DEALING WITH CUSTOMERS CALLING A HELPDESK.-WHAT TO DO AND SAY IF YOU DON T UNDERSTAND USING THE WEB AND TV TO IMPROVE YOUR LISTENING SKILLS PRONUNCIATION: WORD AND SENTENCE STRESS EXAMPLE TELEPHONE DIALOGS USEFUL PHRASES DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT. TELEPHONE AND HELPDESK SKILLS / WALLWORK, ADRIAN : 2014 ABSTRACT / INHALTSTEXT IF YOU ARE A NON-NATIVE ENGLISH SPEAKER AND MAKE TELEPHONE CALLS AS PART OF YOUR WORK, THEN THIS BOOK IS FOR YOU. BY APPLYING THE SUGGESTED GUIDELINES, YOU WILL STAND A MUCH GREATER CHANCE OF MAKING AN EFFECTIVE TELEPHONE CALL. YOU WILL LEARN HOW TO: PREPARE FOR A CALL BOTH PSYCHOLOGICALLY AND FROM AN ENGLISH LANGUAGE POINT OF VIEW RECEIVE CALLS (IF YOU WORK ON RECEPTION) LEAVE MESSAGES FIND OUT ABOUT ANOTHER COMPANY AND TALK ABOUT YOUR OWN COMPANY CHASE PEOPLE (I.E. PEOPLE WHO HAVE NOT FOLLOWED UP YOUR REQUESTS) DEAL WITH DIFFICULT CALLS AND CALLERS, AND IMPROVE YOUR TELEPHONE MANNER USE THE TELEPHONE WHILE WORKING ON A HELP DESK OR HELPLINE RESOLVE LANGUAGE DIFFICULTIES (I.E. WHEN YOU CANNOT UNDERSTAND THE OTHER PERSON S ENGLISH) IMPROVE YOUR PRONUNCIATION USE RESOURCES ON THE INTERNET TO IMPROVE YOUR LISTENING SKILLS THE BOOK CONCLUDES WITH A CHAPTER OF USEFUL PHRASES. THERE IS A BRIEF INTRODUCTION FOR TRAINERS ON HOW TO TEACH TELEPHONE AND HELPDESK SKILLS WITHIN A BUSINESS ENGLISH COURSE. ADRIAN WALLWORK IS THE AUTHOR OF OVER 30 BOOKS AIMED AT HELPING NON-NATIVE ENGLISH SPEAKERS TO COMMUNICATE MORE EFFECTIVELY IN ENGLISH. HE HAS PUBLISHED 13 BOOKS WITH SPRINGER SCIENCE+BUSINESS MEDIA. OTHER BOOKS IN THIS PROFESSIONAL ENGLISH SERIES: EMAIL AND COMMERCIAL CORRESPONDENCE CVS, RESUMES, AND LINKEDIN USER GUIDES, MANUALS, AND TECHNICAL WRITING MEETINGS, NEGOTIATIONS, AND SOCIALIZING PRESENTATIONS, DEMOS, AND TRAINING SESSIONS DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
any_adam_object	1
author	Wallwork, Adrian
author_GND	(DE-588)1050185730
author_facet	Wallwork, Adrian
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author_sort	Wallwork, Adrian
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building	Verbundindex
bvnumber	BV041997202
callnumber-first	H - Social Science
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dewey-sort	3420
dewey-tens	420 - English & Old English (Anglo-Saxon)
discipline	Anglistik / Amerikanistik Wirtschaftswissenschaften
doi_str_mv	10.1007/978-1-4939-0638-3
format	Electronic eBook
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id	DE-604.BV041997202
illustrated	Not Illustrated
indexdate	2024-09-27T16:26:41Z
institution	BVB
isbn	9781493906383
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-027439317
oclc_num	882510904
open_access_boolean
owner	DE-703 DE-739 DE-1049 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-19 DE-BY-UBM DE-Aug4 DE-859 DE-M347 DE-898 DE-BY-UBR DE-634 DE-2070s DE-473 DE-BY-UBG DE-522 DE-861 DE-573 DE-706
owner_facet	DE-703 DE-739 DE-1049 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-19 DE-BY-UBM DE-Aug4 DE-859 DE-M347 DE-898 DE-BY-UBR DE-634 DE-2070s DE-473 DE-BY-UBG DE-522 DE-861 DE-573 DE-706
physical	Online-Ressource (XVI, 178 p. 1 illus, online resource)
psigel	ZDB-2-SBE
publishDate	2014
publishDateSearch	2014
publishDateSort	2014
publisher	Springer
record_format	marc
series2	Guides to Professional English
spellingShingle	Wallwork, Adrian Telephone and Helpdesk Skills A Guide to Professional English Management Wirtschaft Economics Science (General) Economics/Management Science Englisch (DE-588)4014777-0 gnd Gesprächsführung (DE-588)4124995-1 gnd Telefonieren (DE-588)4125536-7 gnd
subject_GND	(DE-588)4014777-0 (DE-588)4124995-1 (DE-588)4125536-7
title	Telephone and Helpdesk Skills A Guide to Professional English
title_auth	Telephone and Helpdesk Skills A Guide to Professional English
title_exact_search	Telephone and Helpdesk Skills A Guide to Professional English
title_full	Telephone and Helpdesk Skills A Guide to Professional English Adrian Wallwork
title_fullStr	Telephone and Helpdesk Skills A Guide to Professional English Adrian Wallwork
title_full_unstemmed	Telephone and Helpdesk Skills A Guide to Professional English Adrian Wallwork
title_short	Telephone and Helpdesk Skills
title_sort	telephone and helpdesk skills a guide to professional english
title_sub	A Guide to Professional English
topic	Management Wirtschaft Economics Science (General) Economics/Management Science Englisch (DE-588)4014777-0 gnd Gesprächsführung (DE-588)4124995-1 gnd Telefonieren (DE-588)4125536-7 gnd
topic_facet	Management Wirtschaft Economics Science (General) Economics/Management Science Englisch Gesprächsführung Telefonieren
url	https://doi.org/10.1007/978-1-4939-0638-3 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027439317&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027439317&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT wallworkadrian telephoneandhelpdeskskillsaguidetoprofessionalenglish

Telephone and Helpdesk Skills A Guide to Professional English

MARC

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