Service mining framework and application
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| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2014
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| Ausgabe: | First edition |
| Schriftenreihe: | 2013 digital library
Quantitative approaches to decision making collection |
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Inhaltsangabe:
- 1. Framework and opportunities of service mining
- 2. Mining customer value on services
- 3. Mining the price of service
- 4. Mining cooperation of services
- 5. Mining services in customer relationship
- 6. Discovering service failure and recovery
- 7. Mining service brands
- 8. Toward service idealism
- Conclusion
- Notes
- References
- Index