Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | German |
| Veröffentlicht: |
Wiesbaden
Gabler Verlag
1996
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV041606963 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 140130s1996 xx o|||| 00||| ger d | ||
| 020 | |a 9783322847270 |c Online |9 978-3-322-84727-0 | ||
| 020 | |a 9783322847287 |c Print |9 978-3-322-84728-7 | ||
| 024 | 7 | |a 10.1007/978-3-322-84727-0 |2 doi | |
| 035 | |a (OCoLC)863928146 | ||
| 035 | |a (DE-599)BVBBV041606963 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a ger | |
| 049 | |a DE-634 |a DE-91 |a DE-573 |a DE-860 |a DE-706 |a DE-92 |a DE-824 |a DE-739 | ||
| 082 | 0 | |a 330 |2 23 | |
| 084 | |a WIR 000 |2 stub | ||
| 100 | 1 | |a Sewell, Carl |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Kunden fürs Leben |b Die Erfolgsformel für mehr Service und Kundenzufriedenheit |c von Carl Sewell, Paul B. Brown |
| 264 | 1 | |a Wiesbaden |b Gabler Verlag |c 1996 | |
| 300 | |a 1 Online-Ressource (204S.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 650 | 4 | |a Economics | |
| 650 | 4 | |a Economics/Management Science | |
| 650 | 4 | |a Economics/Management Science, general | |
| 650 | 4 | |a Management | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 0 | 7 | |a Kraftfahrzeughandwerk |0 (DE-588)4032684-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kraftfahrzeughandel |0 (DE-588)4032680-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenbetreuung |0 (DE-588)4297543-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Marketing |0 (DE-588)4037589-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verkaufstechnik |0 (DE-588)4129047-1 |2 gnd |9 rswk-swf |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
| 655 | 7 | |8 1\p |0 (DE-588)4048476-2 |a Ratgeber |2 gnd-content | |
| 655 | 7 | |8 2\p |0 (DE-588)4133254-4 |a Erlebnisbericht |2 gnd-content | |
| 689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 0 | 1 | |a Kraftfahrzeughandel |0 (DE-588)4032680-9 |D s |
| 689 | 0 | 2 | |a Marketing |0 (DE-588)4037589-4 |D s |
| 689 | 0 | |8 3\p |5 DE-604 | |
| 689 | 1 | 0 | |a Kraftfahrzeughandwerk |0 (DE-588)4032684-6 |D s |
| 689 | 1 | 1 | |a Marketing |0 (DE-588)4037589-4 |D s |
| 689 | 1 | |8 4\p |5 DE-604 | |
| 689 | 2 | 0 | |a Kraftfahrzeughandel |0 (DE-588)4032680-9 |D s |
| 689 | 2 | 1 | |a Kundenbetreuung |0 (DE-588)4297543-8 |D s |
| 689 | 2 | |8 5\p |5 DE-604 | |
| 689 | 3 | 0 | |a Kraftfahrzeughandwerk |0 (DE-588)4032684-6 |D s |
| 689 | 3 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 3 | |8 6\p |5 DE-604 | |
| 689 | 4 | 0 | |a Kraftfahrzeughandel |0 (DE-588)4032680-9 |D s |
| 689 | 4 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 4 | |8 7\p |5 DE-604 | |
| 689 | 5 | 0 | |a Kraftfahrzeughandel |0 (DE-588)4032680-9 |D s |
| 689 | 5 | 1 | |a Verkaufstechnik |0 (DE-588)4129047-1 |D s |
| 689 | 5 | |8 8\p |5 DE-604 | |
| 700 | 1 | |a Brown, Paul B. |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u https://doi.org/10.1007/978-3-322-84727-0 |x Verlag |3 Volltext |
| 912 | |a ZDB-2-SWI | ||
| 912 | |a ZDB-2-BAD | ||
| 940 | 1 | |q ZDB-2-SWI_Archive | |
| 940 | 1 | |q ZDB-2-SWI_1990/1999 | |
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 3\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 4\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 5\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 6\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 7\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 8\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-027048097 | |
Datensatz im Suchindex
| DE-BY-TUM_katkey | 2095186 |
|---|---|
| _version_ | 1820866665497231360 |
| any_adam_object | |
| author | Sewell, Carl |
| author_facet | Sewell, Carl |
| author_role | aut |
| author_sort | Sewell, Carl |
| author_variant | c s cs |
| building | Verbundindex |
| bvnumber | BV041606963 |
| classification_tum | WIR 000 |
| collection | ZDB-2-SWI ZDB-2-BAD |
| ctrlnum | (OCoLC)863928146 (DE-599)BVBBV041606963 |
| dewey-full | 330 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 330 - Economics |
| dewey-raw | 330 |
| dewey-search | 330 |
| dewey-sort | 3330 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-3-322-84727-0 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03557nam a2200865zc 4500</leader><controlfield tag="001">BV041606963</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">140130s1996 xx o|||| 00||| ger d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783322847270</subfield><subfield code="c">Online</subfield><subfield code="9">978-3-322-84727-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783322847287</subfield><subfield code="c">Print</subfield><subfield code="9">978-3-322-84728-7</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/978-3-322-84727-0</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)863928146</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV041606963</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-634</subfield><subfield code="a">DE-91</subfield><subfield code="a">DE-573</subfield><subfield code="a">DE-860</subfield><subfield code="a">DE-706</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-824</subfield><subfield code="a">DE-739</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">330</subfield><subfield code="2">23</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">WIR 000</subfield><subfield code="2">stub</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Sewell, Carl</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Kunden fürs Leben</subfield><subfield code="b">Die Erfolgsformel für mehr Service und Kundenzufriedenheit</subfield><subfield code="c">von Carl Sewell, Paul B. Brown</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Wiesbaden</subfield><subfield code="b">Gabler Verlag</subfield><subfield code="c">1996</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (204S.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Economics</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Economics/Management Science</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Economics/Management Science, general</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kraftfahrzeughandwerk</subfield><subfield code="0">(DE-588)4032684-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kraftfahrzeughandel</subfield><subfield code="0">(DE-588)4032680-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verkaufstechnik</subfield><subfield code="0">(DE-588)4129047-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="8">1\p</subfield><subfield code="0">(DE-588)4048476-2</subfield><subfield code="a">Ratgeber</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="8">2\p</subfield><subfield code="0">(DE-588)4133254-4</subfield><subfield code="a">Erlebnisbericht</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kraftfahrzeughandel</subfield><subfield code="0">(DE-588)4032680-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">3\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kraftfahrzeughandwerk</subfield><subfield code="0">(DE-588)4032684-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">4\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Kraftfahrzeughandel</subfield><subfield code="0">(DE-588)4032680-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="8">5\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="3" ind2="0"><subfield code="a">Kraftfahrzeughandwerk</subfield><subfield code="0">(DE-588)4032684-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="3" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="3" ind2=" "><subfield code="8">6\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="4" ind2="0"><subfield code="a">Kraftfahrzeughandel</subfield><subfield code="0">(DE-588)4032680-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="4" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="4" ind2=" "><subfield code="8">7\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="5" ind2="0"><subfield code="a">Kraftfahrzeughandel</subfield><subfield code="0">(DE-588)4032680-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="5" ind2="1"><subfield code="a">Verkaufstechnik</subfield><subfield code="0">(DE-588)4129047-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="5" ind2=" "><subfield code="8">8\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brown, Paul B.</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1007/978-3-322-84727-0</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-2-SWI</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-2-BAD</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">ZDB-2-SWI_Archive</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">ZDB-2-SWI_1990/1999</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">3\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">4\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">5\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">6\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">7\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">8\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027048097</subfield></datafield></record></collection> |
| genre | 1\p (DE-588)4048476-2 Ratgeber gnd-content 2\p (DE-588)4133254-4 Erlebnisbericht gnd-content |
| genre_facet | Ratgeber Erlebnisbericht |
| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV041606963 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-24T04:00:21Z |
| institution | BVB |
| isbn | 9783322847270 9783322847287 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027048097 |
| oclc_num | 863928146 |
| open_access_boolean | |
| owner | DE-634 DE-91 DE-BY-TUM DE-573 DE-860 DE-706 DE-92 DE-824 DE-739 |
| owner_facet | DE-634 DE-91 DE-BY-TUM DE-573 DE-860 DE-706 DE-92 DE-824 DE-739 |
| physical | 1 Online-Ressource (204S.) |
| psigel | ZDB-2-SWI ZDB-2-BAD ZDB-2-SWI_Archive ZDB-2-SWI_1990/1999 |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Gabler Verlag |
| record_format | marc |
| spellingShingle | Sewell, Carl Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit Economics Economics/Management Science Economics/Management Science, general Management Wirtschaft Kraftfahrzeughandwerk (DE-588)4032684-6 gnd Kraftfahrzeughandel (DE-588)4032680-9 gnd Kundenbetreuung (DE-588)4297543-8 gnd Marketing (DE-588)4037589-4 gnd Management (DE-588)4037278-9 gnd Verkaufstechnik (DE-588)4129047-1 gnd |
| subject_GND | (DE-588)4032684-6 (DE-588)4032680-9 (DE-588)4297543-8 (DE-588)4037589-4 (DE-588)4037278-9 (DE-588)4129047-1 (DE-588)4078704-7 (DE-588)4048476-2 (DE-588)4133254-4 |
| title | Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit |
| title_auth | Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit |
| title_exact_search | Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit |
| title_full | Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit von Carl Sewell, Paul B. Brown |
| title_fullStr | Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit von Carl Sewell, Paul B. Brown |
| title_full_unstemmed | Kunden fürs Leben Die Erfolgsformel für mehr Service und Kundenzufriedenheit von Carl Sewell, Paul B. Brown |
| title_short | Kunden fürs Leben |
| title_sort | kunden furs leben die erfolgsformel fur mehr service und kundenzufriedenheit |
| title_sub | Die Erfolgsformel für mehr Service und Kundenzufriedenheit |
| topic | Economics Economics/Management Science Economics/Management Science, general Management Wirtschaft Kraftfahrzeughandwerk (DE-588)4032684-6 gnd Kraftfahrzeughandel (DE-588)4032680-9 gnd Kundenbetreuung (DE-588)4297543-8 gnd Marketing (DE-588)4037589-4 gnd Management (DE-588)4037278-9 gnd Verkaufstechnik (DE-588)4129047-1 gnd |
| topic_facet | Economics Economics/Management Science Economics/Management Science, general Management Wirtschaft Kraftfahrzeughandwerk Kraftfahrzeughandel Kundenbetreuung Marketing Verkaufstechnik USA Ratgeber Erlebnisbericht |
| url | https://doi.org/10.1007/978-3-322-84727-0 |
| work_keys_str_mv | AT sewellcarl kundenfurslebendieerfolgsformelfurmehrserviceundkundenzufriedenheit AT brownpaulb kundenfurslebendieerfolgsformelfurmehrserviceundkundenzufriedenheit |