Business and service telephone conversations an investigation of British English, German and Italian encounters
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke [u.a.]
Palgrave Macmillan
2013
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| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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| 008 | 130503s2013 xx d||| |||| 00||| eng d | ||
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| 100 | 1 | |a Varcasia, Cecilia |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Business and service telephone conversations |b an investigation of British English, German and Italian encounters |c Cecilia Varcasi |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Basingstoke [u.a.] |b Palgrave Macmillan |c 2013 | |
| 300 | |a IX, 181 S. |b graph. Darst. | ||
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Datensatz im Suchindex
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| DE-19_location | 0 |
| DE-BY-UBM_katkey | 4768533 |
| DE-BY-UBM_media_number | 41611775650013 |
| _version_ | 1823055245260881920 |
| adam_text | Titel: Business and service telephone conversations
Autor: Varcasia, Cecilia
Jahr: 2013
Contents
List of Tables and Figures vi
Acknowledgements vii
List of Abbreviations viii
Transcription Convention System ix
Introduction 1
1 Theoretical Framework 7
2 Data and Methodology 29
3 Simple Response Format to the Request 39
4 Response plus Extension 45
5 Insertion Sequence Followed by the Response 71
6 The Caller Leads the Conversation 96
7 The Different Response Formats at One Glance 108
8 Service Encounters and Call Centre Training Implications 118
9 Conclusions and Implications 138
Appendix 146
References 166
Subject Index 174
Author Index 180
|
| any_adam_object | 1 |
| author | Varcasia, Cecilia |
| author_facet | Varcasia, Cecilia |
| author_role | aut |
| author_sort | Varcasia, Cecilia |
| author_variant | c v cv |
| building | Verbundindex |
| bvnumber | BV040980542 |
| classification_rvk | ES 155 |
| ctrlnum | (OCoLC)864550124 (DE-599)BVBBV040980542 |
| discipline | Sprachwissenschaft Literaturwissenschaft |
| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV040980542 |
| illustrated | Illustrated |
| indexdate | 2025-02-03T17:41:49Z |
| institution | BVB |
| isbn | 9781137286178 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025958550 |
| oclc_num | 864550124 |
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| owner_facet | DE-19 DE-BY-UBM DE-521 DE-12 |
| physical | IX, 181 S. graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Palgrave Macmillan |
| record_format | marc |
| spellingShingle | Varcasia, Cecilia Business and service telephone conversations an investigation of British English, German and Italian encounters Englisch (DE-588)4014777-0 gnd Deutsch (DE-588)4113292-0 gnd Konversationsanalyse (DE-588)4114283-4 gnd Kommunikationsanalyse (DE-588)4198452-3 gnd Telefonieren (DE-588)4125536-7 gnd Italienisch (DE-588)4114056-4 gnd |
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| title | Business and service telephone conversations an investigation of British English, German and Italian encounters |
| title_auth | Business and service telephone conversations an investigation of British English, German and Italian encounters |
| title_exact_search | Business and service telephone conversations an investigation of British English, German and Italian encounters |
| title_full | Business and service telephone conversations an investigation of British English, German and Italian encounters Cecilia Varcasi |
| title_fullStr | Business and service telephone conversations an investigation of British English, German and Italian encounters Cecilia Varcasi |
| title_full_unstemmed | Business and service telephone conversations an investigation of British English, German and Italian encounters Cecilia Varcasi |
| title_short | Business and service telephone conversations |
| title_sort | business and service telephone conversations an investigation of british english german and italian encounters |
| title_sub | an investigation of British English, German and Italian encounters |
| topic | Englisch (DE-588)4014777-0 gnd Deutsch (DE-588)4113292-0 gnd Konversationsanalyse (DE-588)4114283-4 gnd Kommunikationsanalyse (DE-588)4198452-3 gnd Telefonieren (DE-588)4125536-7 gnd Italienisch (DE-588)4114056-4 gnd |
| topic_facet | Englisch Deutsch Konversationsanalyse Kommunikationsanalyse Telefonieren Italienisch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025958550&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT varcasiacecilia businessandservicetelephoneconversationsaninvestigationofbritishenglishgermananditalianencounters |