Reference and information services an introduction
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| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Facet Publ.
2013
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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| 245 | 1 | 0 | |a Reference and information services |b an introduction |c Kay Ann Cassell and Uma Hiremath |
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| 264 | 1 | |a London |b Facet Publ. |c 2013 | |
| 300 | |a XVII, 510 S. | ||
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Datensatz im Suchindex
| _version_ | 1819704601585123328 |
|---|---|
| adam_text | Contents
Preface
xi
Acknowledgments
xvii
Part I Fundamental Concepts
1
Introduction to Reference and Information Services
3
Ethics
4
Kinds of Information Service
5
Selecting and Evaluating Print and Electronic Resources
9
Creating Finding Tools and Websites
10
Promotion and Marketing
10
Evaluating Staff and Services
11
The Changing Nature of Reference
12
Recommendations for Further Reading
13
Bibliography and Works Cited
14
2
Determining the Question: In-Person, Telephone,
and Virtual Reference Interviews
15
Why Do the Reference Interview?
15
What We Know about the Reference Interview
16
Conducting the Reference Interview
17
Problematic Strategies in the Reference Interview
22
The Telephone Interview
24
Answering Questions Virtually
25
RUSA
Guidelines
—
An Integrated Approach
26
Cultural Differences
27
Improving Our Skills
27
A Look Ahead
28
Recommendations for Further Reading
28
Bibliography and Works Cited
30
3
Finding the Answer: Basic Search Techniques
33
Tools of the Answering Trade
33
Types of Answers
39
Common Pitfalls in Reference Answering
42
vi
REFERENCE
AND INFORMATION SERVICES
Raison
d etre: Finding the Answers
51
Recommendations for Further Reading
51
Bibliography and Works Cited
52
Part II Introduction to Major Reference Sources
4
Answering Questions about Books, Magazines, Newspapers,
Libraries and Publishing, and Bibliographic Networks
—
Bibliographic Resources
57
Overview
57
Major Bibliographic Resources Used in Reference Work
59
Collection Development and Maintenance
67
Further Considerations
68
Recommended Resources Discussed in This Chapter
70
Recommendations for Further Reading
71
Bibliography and Works Cited
72
5
Answering Questions about Anything and Everything
—
Encyclopedias
73
Overview
73
Major Encyclopedic Resources Used in Reference Work
78
Collection Development and Maintenance
90
Further Considerations
93
Recommended Resources Discussed in This Chapter
94
Recommendations for Further Reading
97
Bibliography and Works Cited
98
6
Answering Questions That Require Handy Facts
—
Ready Reference Sources
101
Overview
101
Major Ready Reference Resources Used in Reference Work
102
Collection Development and Maintenance
114
Further Considerations
115
Recommended Resources Discussed in This Chapter
117
Recommendations for Further Reading
119
Bibliography and Works Cited
120
7
Answering Questions about Words
—
Dictionaries,
Concordances, and Manuals
121
Overview
121
Major Dictionaries Used in Reference Work
123
Collection Development and Maintenance
137
Further Considerations
139
Final Thoughts
141
Recommended Resources Discussed in This Chapter
142
CONTENTS
Vii
Recommendations
for Further Reading
146
Bibliography and Works Cited
147
8
Answering Questions about Events and Issues, Past and Present
—
Databases (and Indexes)
149
Overview
149
Major Databases Used in Reference Work
151
Collection Development and Maintenance
165
Further Considerations
167
Final Thoughts
168
Recommended Resources Discussed in This Chapter
168
Recommendations for Further Reading
173
Bibliography and Works Cited
174
9
Answering Questions about Health, Law, and Business
—
Special Guidelines and Sources
175
Overview
175
Major Health Resources Used in Reference Work
179
Major Legal Resources Used in Reference Work
186
Major Business Resources Used in Reference Work
190
Collection Development and Maintenance
195
Further Considerations
198
Recommended Resources Discussed in This Chapter
201
Recommendations for Further Reading
206
Bibliography and Works Cited
208
10
Answering Questions about Geography, Countries, and Travel
—
Atlases, Gazetteers, Maps, Geographic Information Systems,
and Travel Guides
209
Overview
209
Major Geographic Information Resources Used in Reference Work
210
Collection Development and Maintenance
219
Further Considerations
221
Recommended Resources Discussed in This Chapter
221
Recommendations for Further Reading
224
Bibliography and Works Cited
225
11
Answering Questions about the Lives of People
—
Biographical
Information Sources
227
Overview
227
Major Biographical Resources Used in Reference Work
228
Collection Development and Maintenance
235
Further Considerations
237
Recommended Resources Discussed in This Chapter
237
Recommendations for Further Reading
241
Bibliography and Works Cited
241
viii
REFERENCE
AND INFORMATION SERVICES
12
Answering Questions about Government and Related Issues
—
Government Information Sources
243
Overview
243
Major Government Publication Resources Used in Reference Work
245
Collection Development and Maintenance
254
Further Considerations
255
Recommended Resources Discussed in This Chapter
256
Recommendations for Further Reading
259
Bibliography and Works Cited
260
Part III Special Topics in Reference and Information Work
_________
13
When and How to Use the Internet as a Reference Tool
263
The Facts
263
The Puzzle
263
The Solution
264
Nature of Internet Reference
264
Five Steps to Successful Internet Reference
270
Recommendations for Further Reading
281
Bibliography and Works Cited
282
14
Readers Advisory Services
285
Cindy
Orr
Introduction
285
History of Readers Advisory Service
286
Current Status and Importance of RA
287
Nuts and Bolts
—
The Readers Advisory Interview
289
Common Mistakes and Best Practices
293
Key Works and Tools for Readers Advisory
294
Indirect RA
297
Keeping Current
297
Conclusion
299
Recommendations for Further Reading
299
Bibliography and Works Cited
301
15
Reference Sources and Services for Children and Young Adults
303
Meghan Harper
Introduction
303
History and Overview of Reference Services for Youth in America
304
Types of Reference Service Transactions for Youth in Libraries
304
Communication in Reference Service
312
Digital Reference Services
313
Evaluating Reference Services to Youth
315
Managing Reference Services for Youth
317
The Future of Reference Services for Youth
318
CONTENTS ix
Recommended Core Reference Collection Resources
318
Bibliography and Works Cited
334
16
Information Literacy in the Reference Department
339
Standards for Information Literacy
340
Approaches to Information Literacy
341
Information Literacy by Type of Library
342
Social and Ethical Uses of Information
344
One-on-One Instruction
344
Information Literacy in a Classroom Setting
346
Impact of New Technology on the Teaching of Information Literacy
347
Assessment and Evaluation of Information Literacy
348
Information-Seeking Behavior
349
Further Considerations
350
Recommendations for Further Reading
350
Bibliography and Works Cited
351
Part IV Developing and Managing Reference Collections
and Services
17
Selecting and Evaluating Reference Materials
357
Identifying, Selecting, and Evaluating New Reference Materials
359
Management of the Reference Budget
364
Ongoing Assessment of Reference Collections
365
Weeding the Reference Collection
365
Writing a Reference Collection Development Policy
366
Promoting and Marketing Reference Materials to Library Users
368
Recommendations for Further Reading
369
Bibliography and Works Cited
370
18
Ethics in Reference
371
Angela Ecklund
Our Professional Codes of Ethics
371
Service Ethics (aka Doing a Good Job)
373
Equitable Access to Information
376
Confidentiality
377
Conflicts of Interest
378
Copyright and Intellectual Property Rights
378
Intellectual Freedom and Human Rights
383
Bibliography and Works Cited
384
19
Managing Reference Departments
387
Of Car Designs and Learning Styles
387
Organizing Reference Departments
388
Organizing Staff
389
Managing Service Delivery
390
X
REFERENCE
AND INFORMATION SERVICES
New Roles 394
Further Considerations 398
Recommendations for Further Reading
398
Bibliography and Works Cited
400
20
Assessing and Improving Reference Services
405
Why Assess 405
What to Assess
406
How to Assess
407
Acting on Assessments
420
Ongoing Assessments: An Imperative
422
Recommendations for Further Reading
423
Bibliography and Works Cited
425
21
Reference
2.0
429
Changing Vocabulary Attests to Changing Times
429
What Is the
2.0
Universe?
429
Cooperative Content Creation
431
Social Networking
442
Customization
443
Seamlessness
448
Concluding Remarks: The Tree of
2.0
Knowledge
451
Recommendations for Further Reading
453
Bibliography and Works Cited
454
22
The Future of Information Service
457
New Ways of Doing Business
—
Reference
2.0 458
Providing New Materials and Formats
459
Providing New Service Models
460
What Will Librarians Do? Competencies Needed
460
Planning the Future
463
What Will the Future of Reference Look Like?
464
Does Reference Have a Future?
464
Recommendations for Further Reading
465
Bibliography and Works Cited
467
Appendix:
RUSA
Outstanding Reference Sources
2007-2012 469
Index of Reference Resources
473
Subject Index
491
About the Authors and Contributors
509
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| spellingShingle | Cassell, Kay Ann Hiremath, Uma Reference and information services an introduction Bibliothek (DE-588)4006439-6 gnd Informationskompetenz (DE-588)4614795-0 gnd Auskunftsdienst (DE-588)4340792-4 gnd Informationsvermittlung (DE-588)4161680-7 gnd Benutzerservice (DE-588)4514270-1 gnd |
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| title | Reference and information services an introduction |
| title_auth | Reference and information services an introduction |
| title_exact_search | Reference and information services an introduction |
| title_full | Reference and information services an introduction Kay Ann Cassell and Uma Hiremath |
| title_fullStr | Reference and information services an introduction Kay Ann Cassell and Uma Hiremath |
| title_full_unstemmed | Reference and information services an introduction Kay Ann Cassell and Uma Hiremath |
| title_short | Reference and information services |
| title_sort | reference and information services an introduction |
| title_sub | an introduction |
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| topic_facet | Bibliothek Informationskompetenz Auskunftsdienst Informationsvermittlung Benutzerservice Einführung |
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