Systems between information and knowledge in a memory management model of an extended enterprise
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| Format: | Abschlussarbeit Buch |
| Sprache: | English |
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Unigrafia
2011
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Datensatz im Suchindex
| _version_ | 1819758598424625152 |
|---|---|
| adam_text | Titel: Systems between information and knowledge
Autor: Meriluoto, Jouni
Jahr: 2011
ABSTRACT..........................................................................................................................................................5
CREDITS.............................................................................................................................................................7
1 INTRODUCTION..........................................................................................................................................8
1.1 current research-missing links from the state of the art........................................................................ 11
1.2 Definitions of knowledge management.....................................................................................................12
1.3 Roots of knowledge management............................................................................................................15
1.4 Traditional KM systems and their predecessors.........................................................................................17
1.4.1 Data and knowledge warehouses, and knowledge discovery.............................................................20
1.4.2 Representing knowledge....................................................................................................................21
Human-readable knowledge.............................................................................................................................................21
Machine-readable knowledge..........................................................................................................................................21
Ontologies.........................................................................................................................................................................22
Other knowledge description attributes...........................................................................................................................22
1.4.3 Knowledge filtering............................................................................................................................22
1.4.4 Searching for knowledge....................................................................................................................23
Search engines..................................................................................................................................................................23
Intelligent agents and visualisation models......................................................................................................................24
1.4.5 Applications and their development tools..........................................................................................25
1.5 What are data?.......................................................................................................................................26
1.6 Sociotechnical view and the actor-network theory..................................................................................28
1.7 SEClANDBA..............................................................................................................................................29
1.8 The missing links......................................................................................................................................32
1.8.1 Do we know our content - what is the difference between data, information and knowledge?.........33
1.8.2 Where is the memory we have lost?...................................................................................................33
1.8.3 SECI is oversimplified, ba has got cultural boundaries........................................................................35
1.8.4 Extended enterprise in a real actor-network without explicit-tacit dichotomy....................................35
1.8.5 Processes should end - all knowledge is not the same.......................................................................36
PART I - THE MODEL BUILDING TOOLS..............................................................................................................37
1 CASE STUDY METHOD BASED ON GROUNDED THEORY PRINCIPLES...........................................................39
1.1 Grounded theory principles......................................................................................................................39
1.2 Case study on grounded theory................................................................................................................41
1.3 Research design-the cases......................................................................................................................45
2 INFORMATION AND KNOWLEDGE SPECIES...............................................................................................49
2.1 Paradigms from philosophy and science....................................................................................................50
2.2 The rational load of KM...........................,..............................................................................................51
2.3 Information between data and knowledge...............................................................................................52
2.3.1 Information species based on probability...........................................................................................53
Physical information and syntax.......................................................................................................................................53
Semantics and semiotics...................................................................................................................................................54
2.3.2 Information species based on qualitative interpretation....................................................................56
2.4 Practical knowledge can not be passed by.................................................................................................61
2.5 Tacit and explicit knowledge are both dynamic and constructed................................................................64
2.6 Search and retrieval in the context of information species and meaning....................................................66
2.7 Understanding retrieved information......................................................................................................67
3 ORGANISATIONAL MEMORY....................................................................................................................69
3.1 Disciplines of organisational memory.......................................................................................................70
3.1.1 Evolution or design?...........................................................................................................................70
3.1.2 Organisational memory mechanism and content...............................................................................71
3.2 Means for organisational memory...........................................................................................................74
3.2.1 Organisational Memory Processes.....................................................................................................74
3.2.2 Bins of organisational memories........................................................................................................76
3.3 Organisational memory systems...............................................................................................................77
3.3.1 User goals and media.........................................................................................................................78
3.4 Conclusions from organisational memory...............................................................................................80
3.4.1 Summary and missing links concerning this research.........................................................................82
PART II - INITIAL CASE STUDIES.........................................................................................................................84
INITIAL CASE STUDIES BASED ON GROUNDED THEORY......................................................................................85
How THE CASES were REACHED..................................................................................................................................86
The Focal Company as an Extended Organisation...................................................................................................87
CASE I - INDIVIDUAL KNOWLEDGE FROM DATA MANAGEMENT SYSTEMS................................................90
1.1 Scope of case I.........................................................................................................................................91
1.2 Concepts.................................................................................................................................................92
1.3 Current situation of applications and content.........................................................................................95
1.3.1 Phase 1 - System perspective.............................................................................................................97
1.3.2 Records and archiving........................................................................................................................99
1.3.3 Phase 2 - Users perspective............................................................................................................100
1.3.4 Conclusions from the current situation of case I applications...........................................................101
1.4 Future - trends, threats and solutions...................................................................................................101
1.4.1 Future trends....................................................................................................................................101
1.4.2 Threats and solutions.......................................................................................................................102
CASE II - ORGANISATIONAL KNOWLEDGE FROM INFORMATION MANAGEMENT SYSTEM........................104
2.1 Case II, phase 1-users perspective.........................................................................................................104
2.2 Case 11, phase 2 -system perspective........................................................................................................105
2.3 Concepts...............................................................................................................................................106
2.4 Background..........................................................................................................................................106
2.5 Case II phases.........................................................................................................................................107
2.6 Selecting document management systems and a project scope.................................................................108
2.7 case ii, phase 1: users perspective-results from the interviews..............................................................109
2.8 Case II, phase 2: system perspective - results from structured numeric evaluation questionnaires............114
2.8.1 Common questions...........................................................................................................................116
Document management systems in general (2.1all) - System background....................................................................116
Integrated vs. non-integrated document management system. (2.2all) - system background......................................117
Compound vs. non-compound document management system (2.3all) - system background......................................119
Workflow (7.1all)............................................................................................................................................................121
Lifecycle..........................................................................................................................................................................122
2.8.2 Very important features...................................................................................................................124
Windows Clients (3.1.1a) - Architecture........................................................................................................................125
Web servers and thin clients (3.1m) - architecture........................................................................................................126
Search results display options (4.2u) - document list: search and retrieval...................................................................126
Working and public versions (5.1m) - library Services...................................................................................................127
Audit trails (6.1a)-control.............................................................................................................................................128
Workflow (7.2all) as a very important feature...............................................................................................................128
Document management system in general (2.1all)........................................................................................................130
Security integration (6.2a)-control...............................................................................................................................130
Lifecycle (7.2all) as a very important feature..................................................................................................................130
2.8.3 Exceptions........................................................................................................................................131
Development tools (8u)-an invention process and projects exception: customised applications...............................131
Types of data (3.1u) - an invention and learning process exception..............................................................................132
Check-out/check-in (5.1u)-a legal process exception: View checked-out documents...............................................133
Vendors of document management systems (8.2m) - a learning process exception....................................................133
Tools for filtering (4.2m) - an administrative process exception...................................................................................133
Search from compound documents (4.1a) - an invention process exception................................................................134
Cross-repository searching (4.1m) - legal, learning and administrative process exception...........................................134
Security Levels (6.1m)-a Legal process exception........................................................................................................135
Standards (8a)-an invention, legal and learning process exception.............................................................................135
Notifications (6.1u) - a learning process exception........................................................................................................136
Objects as attributes (2.4a)-an Invention, legal and administrative process exception...............................................136
Search methods |4.1u) - no exception...........................................................................................................................137
2.8.4 Phase 2 summary.............................................................................................................................137
Invention process............................................................................... 137
Learning process................................................................................... 139
Projects........................................................................140
Administrative process.............................. 142
Legal process.....................................l44
Case II, phase 2 exceptions....................................................................... ...................................................................145
The case organisation on average..................................................... ...................................................-145
3 CASE III - EXTENDED ORGANISATIONAL KNOWLEDGE AND A KM SYSTEM...............................................148
3.1 Objectives..............................................................................................................................................148
3.2 Extended organisation...........................................................................................................................150
3.2.1 Social constructivism and learning...................................................................................................151
3.2.2 Culture and cooperation...................................................................................................................152
3.2.3 Findings within the social loci of technological practice....................................................................153
3.3 CASE III, INITIAL SURVEY-STATE OF THE ART...................................................................................................156
3.3.1 Who knows what - preliminary interviews.......................................................................................156
3.3.2 Conclusions from the state of the art of the focal company..............................................................158
3.4 Case III, phase 1: INTERVIEWS including EXTERNAL collaborators................................................................160
3.4.1 From organisational to social structures through the extended enterprise.......................................161
3.4.2 Processes and practices in new inter-organisational networks.........................................................162
3.4.3 Extended organisational networks...................................................................................................163
3.4.4 Organisational memory content in practice.....................................................................................164
3.4.5 Knowledge capture and reuse..........................................................................................................165
3.4.6 Knowledge creation and feedback....................................................................................................166
3.4.7 Knowledge sharing...........................................................................................................................167
3.4.8 Trust, culture, education and language............................................................................................168
3.4.9 Summary of most important notes...................................................................................................169
3.5 CASE III PHASE 2: ONE DEDICATED KM SYSTEM-WISE PORTAL.......................................................................... 169
3.5.1 Requirements for case III KM system................................................................................................171
3.5.2 Knowledge sharing - with or without systems.................................................................................173
Collaboration by systems................................................................................................................................................174
Systems behind the portal..............................................................................................................................................174
Notifications and traceability..........................................................................................................................................176
Detective work-searching and finding..........................................................................................................................177
Access to document bases..............................................................................................................................................179
3.5.3 Communication -from internal technology and meetings towards extended organisation.............179
Everyday presence vs. virtual meeting via communication technologies.......................................................................180
Correspondence via e-mail and lighter communication channels..................................................................................181
3.5.4 Conclusion on most important observations.....................................................................................183
PART III - MODELLING THE RESULTS...............................................................................................................184
1 FINDINGS FROM THE PREVALENT USAGE OF SYSTEMS............................................................................185
1.1 CASE I-MANAGEMENT OF DATA FROM BOTH THE INDIVIDUAL AND GROUP VIEWPOINT............................................185
1.2 Case II - Management of information in an organisational unit..............................................................188
1.2.1 Suggestions and results from case II, phase 1...................................................................................189
1.2.2 Suggestions and results from case II, phase 2...................................................................................190
1.2.3 Case II future....................................................................................................................................191
1.3 Case III - Managing the knowledge of an extended enterprise..................................................................192
1.3.1 Results of case III part 1 - extended organisational cooperation......................................................193
Meta-data on skills.........................................................................................................................................................194
Conclusions from case III, phase 1 - users viewpoint....................................................................................................194
1.3.2 Results from case III, phase 2 - KM systems.....................................................................................195
Storing and retrieving information.................................................................................................................................196
Communication media and knowledge sharing ............................................................................................................197
Systems...........................................................................................................................................................................199
1.3.3 Case III - final conclusions................................................................................................................200
2 BUILDING THE MODEL - INFERENCES FROM CASES STRUCTURING THE MODEL.......................................202
2.1 Towards extended ORGANISATIONAL MEMORY-INFORMATION SYSTEMS AS THE nucleus....................................204
2.1.1 The most important organisational bin is information systems........................................................206
2.2 STATEMENTS ON A MEMORY MANAGEMENT MODEL OF AN EXTENDED ENTERPRISE (M3.EXE).....................................207
2.2.1 Memory is the right metaphor.........................................................................................................208
2.2.2 The set of information systems should be extended.........................................................................209
2.2.3 Information systems should be integrated to offer role-based, ubiquitous access, and on-line visibility
to normalised data and information.............................................................................................................209
2.2.4 The knowformation concept is required between information and knowledge................................210
2.2.5 Knowformation is mainly organisational short term memory...........................................................214
2.2.6 Communication can only be supported, not managed......................................................................216
2.2.7 The bliss of knowledge sharing is dubious......................................................................................217
2.2.8 Knowledge always has a context, while information can be modular; the creation process should have
an end...........................................................................................................................................................219
2.2.9 Culture expands to collaborators and knowformation......................................................................220
2.2.10 A presentation layer is needed.....................................................................................................221
2.2.11 A sociotechnical architecture is needed for new search and retrieval and other future
applications...................................................................................................................................................223
2.2.12 Mobile communication technology enables ubiquitous interaction to formulate knowformation 225
2.2.13 An extended enterprise should interact for learning and use standards for collaboration............225
2.2.14 The SECI model and ba concept are valid for one kind of knowledge creation..............................227
2.3 a memory management model of a an extended enterprise......................................................................229
2.4 Adapting the model to systems between information and knowledge.......................................................235
3 STRATEGY BASED ON THE MODEL: LONG TERM SYSTEMS AND FURTHER RESULTS..................................238
3.1 Communication creates knowformation for systems..............................................................................238
3.2 Tactical application of the memory management model..........................................................................239
3.3 Strategy and tactics..............................................................................................................................242
CONCLUSIONS................................................................................................................................................246
SYSTEMS BETWEEN INFORMATION AND KNOWLEDGE: DISCUSSION...............................................................251
REFERENCES...................................................................................................................................................254
APPENDIX 1: ACRONYMS AND ABBREVIATIONS..............................................................................................265
APPENDIX 2: SYSTEMS INVESTIGATED............................................................................................................267
APPENDIX 3: QUESTIONNAIRES......................................................................................................................270
Processes, information search and distribution.............................................................................................270
Needs and problems.....................................................................................................................................271
Current tools and the future..........................................................................................................................271
APPENDIX 4: LIST OF TABLES AND FIGURES.....................................................................................................278
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| id | DE-604.BV040635847 |
| illustrated | Illustrated |
| indexdate | 2024-12-24T02:58:03Z |
| institution | BVB |
| isbn | 9789529291717 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025463004 |
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| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
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| spellingShingle | Meriluoto, Jouni 1963- Systems between information and knowledge in a memory management model of an extended enterprise Management (DE-588)4037278-9 gnd Unternehmen (DE-588)4061963-1 gnd Informationssystem (DE-588)4072806-7 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4061963-1 (DE-588)4072806-7 (DE-588)4561842-2 (DE-588)4113937-9 |
| title | Systems between information and knowledge in a memory management model of an extended enterprise |
| title_auth | Systems between information and knowledge in a memory management model of an extended enterprise |
| title_exact_search | Systems between information and knowledge in a memory management model of an extended enterprise |
| title_full | Systems between information and knowledge in a memory management model of an extended enterprise Jouni Meriluoto |
| title_fullStr | Systems between information and knowledge in a memory management model of an extended enterprise Jouni Meriluoto |
| title_full_unstemmed | Systems between information and knowledge in a memory management model of an extended enterprise Jouni Meriluoto |
| title_short | Systems between information and knowledge |
| title_sort | systems between information and knowledge in a memory management model of an extended enterprise |
| title_sub | in a memory management model of an extended enterprise |
| topic | Management (DE-588)4037278-9 gnd Unternehmen (DE-588)4061963-1 gnd Informationssystem (DE-588)4072806-7 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Management Unternehmen Informationssystem Wissensmanagement Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025463004&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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