Managing your library and its quality the ISO 9001 way
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| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Chandos Publishing
2011
|
| Schriftenreihe: | Chandos information prefessional series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV039892456 | ||
| 003 | DE-604 | ||
| 005 | 20130213 | ||
| 007 | t| | ||
| 008 | 120216s2011 xx a||| |||| 00||| eng d | ||
| 020 | |a 1843346540 |c hbk |9 1-84334-654-0 | ||
| 020 | |a 9781843346548 |c hbk |9 978-1-84334-654-8 | ||
| 035 | |a (OCoLC)746598338 | ||
| 035 | |a (DE-599)BVBBV039892456 | ||
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| 100 | 1 | |a Balagué, Núria |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing your library and its quality |b the ISO 9001 way |c Núria Balagué and Jarmo Saarti |
| 264 | 1 | |a Oxford |b Chandos Publishing |c 2011 | |
| 300 | |a XVII, 211 S. |b ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Chandos information prefessional series | |
| 500 | |a Includes bibliographical references and index | ||
| 630 | 0 | 7 | |a ISO 9001 |0 (DE-588)4451889-4 |2 gnd |9 rswk-swf |
| 650 | 4 | |a ISO 9001 Standard | |
| 650 | 4 | |a Libraries / Quality control | |
| 650 | 4 | |a Libraries / Standards | |
| 650 | 0 | 7 | |a Bibliothek |0 (DE-588)4006439-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Standardisierung |0 (DE-588)4056914-7 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Bibliothek |0 (DE-588)4006439-6 |D s |
| 689 | 0 | 1 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | 2 | |a Standardisierung |0 (DE-588)4056914-7 |D s |
| 689 | 0 | 3 | |a ISO 9001 |0 (DE-588)4451889-4 |D u |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Saarti, Jarmo |e Verfasser |4 aut | |
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Datensatz im Suchindex
| DE-BY-TUM_call_number | 0041 INF 732f 2012 A 1905 |
|---|---|
| DE-BY-TUM_katkey | 1827973 |
| DE-BY-TUM_location | LSB |
| DE-BY-TUM_media_number | 040007573446 |
| _version_ | 1820858171717058560 |
| adam_text | Contents
List of figures and tables
ix
List of abbreviations
xi
Preface
xiii
About the authors
xv
PART
1
QUALITY MANAGEMENT ISSUES AND THE USE
OF ISO
9001
IN THE LIBRARY ENVIRONMENT
Introduction: quality management in the public sector
3
Building a quality management system in a library
9
1
Quality approaches
13
Quality management principles
14
2
The ISO standards
21
3
Origin and evolution of the ISO
9000
standard
27
4
Which libraries use the ISO
9001
and why
31
ISO
9001,
knowledge and libraries
31
The first implementations, the first studies
33
The use of ISO
9001
in different types of information
services
35
PART
2
BUILDING YOUR LIBRARY S QUALITY MANAGEMENT
SYSTEM ACCORDING TO THE ISO
9001
STANDARD
5
Introduction
47
Foreword of the standard
47
General fO.l]
48
I Managing Your Library and its Quality
■_________———
Process approach
[0.2]
52
Relationship with ISO
9004 [0.3]
56
Compatibility with other management systems
[0.4]
58
6
Quality management systems
-
requirements
61
Scope
[1]
61
General
[1.1]
61
Application
[1.2]
63
7
Normative reference
67
Normative reference
[2]
67
8
Terms and definitions
69
Terms and definitions
[3]
69
9
Quality management system
71
Quality management system
[4]
71
General requirements
[4.1]
71
Documentation requirements
[4.2]
77
10
Management responsibility
89
Management responsibility
[5]
89
Management commitment
[5.1]
89
Customer focus
[5.2]
91
Quality policy
[5.3]
94
Planning
[5.4]
96
Responsibility, authority and communication
[5.5]
100
Management review
[5.6]
106
11
Resource management
111
Resource management
[6]
111
Provision of resources
[6.1]
111
Human resources
[6.2]
114
Infrastructure
[6.3]
121
Work environment
[6.4]
124
vi
Contents
12
Product
realisation
129
Product realisation
[7] 129
Planning of product realisation
[7.1] 129
Customer-related processes
[7.2] 131
Design and development
[7.3] 136
Purchasing
[7.4] 140
Production and service provision
[7.5] 143
Control of monitoring and measurement
equipment
[7.6] 150
13
Measurement, analysis and improvement
153
Measurement, analysis and improvement
[8] 153
General
[8.1] 153
Monitoring and measurement
[8.2] 157
Control of non-conforming product
[8.3] 168
Analysis of data
[8.4] 170
Improvement
[8.5] 173
14
The certification process
179
Document the library quality system according
to ISO
9001 180
Work on a daily basis with your quality system
for at least a few months
180
Choose a certification body
181
Submit documentation for the documentation
review
181
Arrange a date to conduct the audit
182
Correct any non-conformities detected during the
audit
182
Get your ISO
9001
certification
182
Examples of the scope of certification
183
vii
j
Managing Your Library and its Quality
15
Further ideas for improving the quality management
system
185
References
189
The use of ISO
9001
in different types of
information services
192
General works on ISO
9000
in libraries and
information units
192
Archives and business libraries
193
Public archives and government libraries
195
National libraries
197
Public libraries
197
Academic libraries and university archives
199
Index
205
vili
|
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| discipline | Allgemeines Medienwissenschaft |
| format | Book |
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| id | DE-604.BV039892456 |
| illustrated | Illustrated |
| indexdate | 2024-12-24T02:33:57Z |
| institution | BVB |
| isbn | 1843346540 9781843346548 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024751460 |
| oclc_num | 746598338 |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM DE-12 |
| owner_facet | DE-91 DE-BY-TUM DE-12 |
| physical | XVII, 211 S. ill. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Chandos Publishing |
| record_format | marc |
| series2 | Chandos information prefessional series |
| spellingShingle | Balagué, Núria Saarti, Jarmo Managing your library and its quality the ISO 9001 way ISO 9001 (DE-588)4451889-4 gnd ISO 9001 Standard Libraries / Quality control Libraries / Standards Bibliothek (DE-588)4006439-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Standardisierung (DE-588)4056914-7 gnd |
| subject_GND | (DE-588)4451889-4 (DE-588)4006439-6 (DE-588)4219057-5 (DE-588)4056914-7 |
| title | Managing your library and its quality the ISO 9001 way |
| title_auth | Managing your library and its quality the ISO 9001 way |
| title_exact_search | Managing your library and its quality the ISO 9001 way |
| title_full | Managing your library and its quality the ISO 9001 way Núria Balagué and Jarmo Saarti |
| title_fullStr | Managing your library and its quality the ISO 9001 way Núria Balagué and Jarmo Saarti |
| title_full_unstemmed | Managing your library and its quality the ISO 9001 way Núria Balagué and Jarmo Saarti |
| title_short | Managing your library and its quality |
| title_sort | managing your library and its quality the iso 9001 way |
| title_sub | the ISO 9001 way |
| topic | ISO 9001 (DE-588)4451889-4 gnd ISO 9001 Standard Libraries / Quality control Libraries / Standards Bibliothek (DE-588)4006439-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Standardisierung (DE-588)4056914-7 gnd |
| topic_facet | ISO 9001 ISO 9001 Standard Libraries / Quality control Libraries / Standards Bibliothek Qualitätsmanagement Standardisierung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024751460&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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